Product Manager at ParentPay Group

About this role

SchoolHire, a market-leading technology company working with over 1,500 schools nationwide, helps schools maximise the use of their facilities through its innovative online booking platform. It is part of the ParentPay Group , the UK's leading provider of cashless payments and parental engagement solutions for schools
As Product Manager, you will have end-to-end ownership of the SchoolHire product lifecycle, from identifying and validating opportunities through to delivery, launch and continuous improvement. Working closely with an autonomous, cross-functional team, you will translate customer and market insight into a clear product vision, strategy and outcome-led roadmap that supports business growth and delivers an excellent experience for schools and their end users.
You will be accountable for customer and business outcomes in the SchoolHire domain, using research, product analytics, feedback and market trends to make informed decisions. As the central link between customers, engineering and wider teams including Customer Success, Sales and Marketing, you will create alignment, prioritise for value and enable iterative delivery. You will also oversee acceptance testing and launch readiness, represent SchoolHire at relevant industry events and help ensure the platform remains the market-leading solution for facility hire.
Key


Use customer insight, product data, market trends and problem validation to define the product vision, strategy and intended outcomes, aligned with SchoolHire and ParentPay Group objectives
Own and continuously develop an outcome-led product roadmap and clear product positioning
Develop a deep understanding of schools, hirers and other end users through research, feedback and product analytics, identifying their needs and pain points
Own value-based prioritisation, enabling the cross-functional team to break down and deliver improvements iteratively for the highest customer and business impact
Partner with engineering to shape, size and scope solutions, provide clarity throughout delivery and make informed trade-offs
Define acceptance criteria and coordinate testing, release readiness and sign-off for new functionality
Build trusted relationships with internal and external stakeholders, manage expectations and create alignment around a common product vision
Collaborate with ParentPay payment teams to optimise payment journeys and mechanisms across the platform
Equip Sales, Marketing, Customer Success and onboarding teams with clear product messaging, insight and launch support
Represent SchoolHire at relevant trade shows and industry events to deepen market knowledge and support business growth

Skills, Knowledge and Expertise


Product management experience in a customer-centric, cross-functional digital product team
Experience defining product vision, strategy and outcome-led roadmaps
Experience using customer research, market insight and product analytics to inform decisions
Experience delivering and continuously improving products through a test, learn and iterate approach
Experience in marketing and trade shows (desirable)


Skills and knowledge


Excellent verbal and written communication skills
Ability to translate customer and business needs into clear outcomes, priorities and product decisions
Ability to explain products and services clearly and simply
Strong prioritisation and organisation skills, with the ability to manage competing demands and make clear trade-offs
Collaborative and influential, with strong stakeholder management across technical and commercial teams
Strategic, data-informed and comfortable working autonomously through change and ambiguity



Originally posted on Himalayas