Vice President, Transformation & Implementation at Visio Lending

About this role

Please be advised: Visio Lending does not accept unsolicited resumes or services from third-party recruitment agencies. In the event, a recruiter or agency submits a resume or candidate without an agreement Visio Lending shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to Visio Lending employees, shall be deemed the property of Visio Lending .
About Visio Lending
Visio Lending is the nation’s leader in rental home financing. Founded in 2012 in Austin, Texas, Visio enables small- to medium- sized investors to grow their rental home, and vacation rental portfolios. Headquartered in fantastic Austin, Texas, since late 2015, Visio has financed more than $1 billion in Rental360 loans. With more than $400 million in capital onboard, a proven record of investment grade bond issuance on Wall Street, and an outstanding 100+ team, Visio is poised for continued success.
Why We Love Working at Visio:
We at Visio are passionate about working together towards our goals to continually push this company forward. We innovate, collaborate, celebrate team successes, and recognize individual accomplishments. At Visio Lending , you’ll work on meaningful initiatives that directly support real estate investors nationwide. We offer a collaborative culture, growth opportunities, and flexibility with remote work options.
How to Apply?
To be considered for employment, please submit your application online. While we appreciate all the interest we receive, only candidates selected for phone screening, or an interview will be contacted directly. You will receive application status alerts via email so make sure your email address is accurate.
Note: Incomplete applications will not be considered. Unanswered application questions or responses indicating “see resume” will be considered incomplete and you will be removed from consideration.
Visio Financial Services, Inc. is an Equal Opportunity Employer

The Opportunity
The Vice President, Transformation & Implementation owns the successful delivery of Visio Lending 's largest enterprise implementation and the operating change that comes with it. This leader oversees the Implementation Program Leader, and both the Business Systems Analyst (BSA) team and the Project Management Office (PMO) report into this role.
You will be the bridge between technology delivery and the business. You know how a loan moves from application to funding to servicing to its ultimate exit, whether it’s a securitization or sale to a third-party whole loan buyer, and you use that knowledge to make sure every requirement, workflow, and system change actually works for the business.
This is a high-ownership seat. You will set direction, hold teams and partners accountable to dates and outcomes, and work independently toward targets. You will partner daily with business SMEs and the engineering team and report progress, risks, and decisions directly to executive leadership.
What You'll Do

Implementation Leadership & Delivery

Own end-to-end delivery of the enterprise implementation, including scope, timeline, budget, quality, and business adoption
Lead and coach the Implementation Program Leaders, setting clear expectations and removing obstacles so the program stays on track
Establish the program governance model: steering committees, decision rights, escalation paths, and status cadence
Drive phased rollout planning, cutover, go-live readiness, and post-launch stabilization
Manage vendor and implementation partner performance against contracts, SLAs, and milestones



BSA & PMO Leadership

Lead the BSA and PMO functions, including hiring, development, performance management, and capacity planning
Set standards for requirements gathering, process mapping, user stories, traceability, and user acceptance testing
Build a PMO that delivers consistent planning, RAID management, resource allocation, and portfolio reporting
Ensure BSAs translate mortgage business needs into clear, testable requirements that technology teams can build against

Mortgage Operations Partnership

Apply deep knowledge of the loan lifecycle (origination, processing, underwriting, closing, funding, post-closing, secondary, and servicing) to design future-state workflows
Partner with operations, credit, capital markets, compliance, and finance SMEs to validate requirements and process changes
Identify operational risks, control gaps, and compliance impacts early, and build mitigations into the plan
Make sure new systems and processes improve turn times, quality, cost per loan, and the borrower and broker experience



Transformation & Change Management

Lead the organizational change strategy: stakeholder analysis, impact assessments, communications, training, and adoption tracking
Prepare teams for new ways of working and keep morale and productivity steady through transition
Measure adoption and business outcomes after launch, and course-correct where results fall short



Executive Communication & Accountability

Serve as the single accountable owner for program outcomes, reporting progress, risks, and decisions to the CEO, and executive team
Present clear, concise updates that surface issues early and come with recommended solutions
Hold internal teams, business partners, and vendors accountable to commitments, deadlines, and targets
Set and track program KPIs, including milestone attainment, budget variance, defect rates, and adoption



Salary Range: Commiserate with experience
What We Are Looking For:

10+ years of mortgage industry experience, with hands-on exposure to mortgage operations and how they run day to day
5+ years leading multi-disciplinary teams through large-scale transformation, such as a LOS, servicing platform, or core systems implementation
Proven experience leading BSA and/or PMO teams, including managing other leaders
Track record of delivering complex programs on time and on budget, with measurable business results
Demonstrated change management leadership, including communication, training, and adoption planning for impacted teams
Strong working knowledge of mortgage regulations and controls (for example TRID, RESPA, ECOA, HMDA, and investor guidelines) and how they shape system and process design
Executive presence and the ability to communicate clearly with business SMEs, technical teams, and the CEO
Extreme ownership: you take accountability for outcomes, follow through without being asked, and drive to deadlines and targets independently
Exceptional collaboration and influence skills, including building trust across functions and resolving conflict
Bachelor's degree in business, finance, information systems, or a related field, or equivalent experience

What We Prefer to Find:

Experience with investor, DSCR, or non-QM lending, including business-purpose loan workflows
Hands-on experience implementing major mortgage platforms (for example Vesta, Encompass, MeridianLink, Blend, nCino, or similar LOS and POS systems)
PMP, PgMP, SAFe, Prosci, or similar project and change management certifications
Experience with both Agile and waterfall delivery, and knowing when to use each
Experience with Azure DevOps or project management software
Experience in a high-growth or private-equity-backed lending environment
MBA or advanced degree

Originally posted on Himalayas