Tutor Quality & Engagement Lead at Assist World

About this role

About the Role Tutor Jackets is seeking a Tutor Quality & Engagement Lead to oversee the experience, performance, and development of our tutor team. This role is responsible for ensuring that tutors:
Deliver high-quality, consistent sessions
Feel supported and engaged
Have the tools and guidance needed to succeed long-term
You will work closely with the Tutoring Operations Coordinator and Founder to maintain and scale tutor quality as the company grows. Key Tutor Hiring & Onboarding
Conduct initial tutor interviews (first round screening)
Lead new tutor onboarding sessions (small groups of 2–3 tutors)
Guide tutors through:
○ Systems (Teachworks, Lessonspace, Google Drive) ○ Session expectations and structure
Facilitate practice onboarding / demo sessions to ensure readiness
Conduct 1-month check-ins with new tutors and provide initial feedback
Tutor Quality Assurance (Core Focus)
Conduct weekly session audits (3–5 tutors per week) to evaluate session structure, flow, student engagement, and teaching clarity and effectiveness
Document audit notes and:
○ Send clear, actionable feedback to tutors ○ Identify trends or recurring issues ○ Escalate concerns when needed
Lead occasional retraining sessions for tutors who need additional support
Tutor Support & Engagement
Serve as the first point of contact for tutor questions (email / messaging)
Ensure tutors:
○ Have access to the right resources ○ Feel confident in their sessions ○ Stay aligned with Tutor Jackets teaching & performance standards
Facilitate and manage the Tutor Slack/Discord channel
○ Share announcements and updates ○ Answer questions ○ Encourage discussion and collaboration
Host weekly or bi-weekly office hours for tutor support
Tutor Retention & Check-Ins
Conduct periodic tutor check-ins (mid-semester, end/start of semester, or as needed)
Gather feedback on tutor experience, student progress, operational improvements
Help maintain a strong tutor experience with goals of High engagement & 1–3 year tutor retention
Resource & Training Support
Maintain and improve tutor resources and training materials
Share best practices and insights from session audits, tutor feedback, student outcomes
Tutor–Student Matching Support
Assist Coordinator in matching tutors to students using founder’s consultation notes, schedules, student needs, and tutor strengths
Support creation of SAT/ACT Prep Plans based on templates and Founder guidance
Collaborate with Founder & Coordinator on final decisions
Tools You’ll Use
Google Workspace (Drive, Docs, Sheets, Calendar)
Teachworks / Lessonspace (session audits, reviewing schedules)
Slack or Discord (tutor communication)
Email & messaging tools (internal communication)
Time Commitment
~10 to 15 hours per week
Primary availability: Tuesday – Thursday 5–8 PM EST (Some flexibility based on scheduling needs)
What We’re Looking For
Strong communication and leadership skills
Experience in tutoring, teaching, or mentoring
Ability to give clear, constructive feedback
Organized and detail-oriented
Comfortable working in a startup-style, evolving environment
Role Scope & Collaboration This role focuses on tutor quality and internal team support.
The Founder will continue to lead family consultations and oversee strategy and growth.
The Tutoring Operations Coordinator will manage scheduling, daily operations, and client communication, escalating to the Founder or this role as needed. The team will align through a weekly stand-up meeting to review priorities, address challenges, and plan ahead.

Why Join Assist World ?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
Originally posted on Himalayas