Travel Coordinator II at Catholic Relief Services

About this role

NOTE: The Pay Range referenced in this job announcement only applies to applicants who perform the job within the US and to applicants classified by CRS as International Assignees. Staff hired on local payroll would follow the respective Country pay range. Your recruiter can share more about the specific salary range for your anticipated work location during the candidate selection process.
Pay Range $56,708 - $67,779 Annually Job Summary The Travel Coordinator provides end‑to‑end coordination and oversight of global travel services in support of CRS staff, partners, consultants, and visitors across multiple countries and regions. The Travel Coordinator supports cross‑functional coordination, analysis, and continuous improvement of travel processes and systems. The position plays a key role in strengthening efficiency, compliance, stewardship, and service quality across CRS’ global travel portfolio, while proactively identifying opportunities to streamline workflows and propose scalable solutions that respond to evolving organizational needs. Roles and Key Travel Administration & Coordination
Coordinate international travel arrangements for staff, consultants, and visitors across multiple regions and country programs, ensuring timely, cost‑effective, and compliant service delivery.
Receive, review, and process travel requests, ensuring adherence to CRS policies, donor regulations, and applicable laws (e.g., Fly America Act).
Serve as a central point of coordination between HQ, regional, and country‑level stakeholders to resolve travel issues, manage exceptions, and ensure consistent application of standards.
Maintain up‑to‑date travel guidance and ensure staff have access to relevant travel information, tools, and training.
Provide guidance and support to staff across regions on travel processes, tools, and requirements, ensuring clear communication and shared understanding.
Process Improvement & Solution Development
Analyze travel workflows, volumes, and service issues to identify inefficiencies, risks, and opportunities for improvement.
Contribute to process enhancements, tools, and standard operating approaches that improve efficiency, transparency, and user experience at global scale.
Support revisions to travel systems, policies, and guidance in collaboration with cross‑functional stakeholders, contributing to continuous improvement and operational excellence.
Procurement & Vendor Management
Coordinate with approved travel agencies and related service providers to obtain quotations, issue tickets, manage changes and refunds, and resolve service issues.
Monitor vendor performance and escalate or recommend corrective actions as needed to maintain service quality and value for money.
Maintain accurate vendor files and documentation for all travel‑related procurement transactions.
Administrative & Coordination Support
Maintain accurate, auditable travel records, vendor documentation, and databases, ensuring data integrity and compliance with CRS stewardship standards.
Produce and analyze periodic reports on travel activity, costs, carbon emissions, service performance, and customer feedback to inform management decision‑making.
Perform administrative tasks, as needed, to support the overall needs of the department or other special projects and initiatives that arise.
Coordinate with finance teams to support timely payment for travel agencies and other vendors.
Originally posted on Himalayas