Tenant Collections Specialist at Remote VA
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About this role
Job Title: Tenant Collections Specialist We are seeking a professional and detail-oriented Tenant Collections Specialist to manage rent collections and follow up on delinquent tenant accounts. The ideal candidate has experience in property management collections, excellent communication skills, and proficiency in Rent Manager . This role is responsible for contacting tenants regarding overdue rent, negotiating payment arrangements, documenting collection efforts, and maintaining accurate records within Rent Manager while providing excellent customer service. Key
Follow up with tenants regarding past-due rent and outstanding balances
Make outbound collection calls to tenants in a professional and courteous manner
Send collection emails, text messages, and payment reminders
Utilize Rent Manager to review tenant ledgers, monitor delinquencies, and document collection activities
Negotiate payment plans and follow up on agreed arrangements
Update tenant notes, payment statuses, and account information in Rent Manager
Generate and review delinquency and collections reports
Coordinate with the property management team regarding escalated tenant issues
Maintain accurate and confidential records of all communications
Assist with additional administrative tasks related to accounts and collections as needed
Qualifications
Previous experience in tenant collections, accounts receivable, or property management
Hands-on experience using Rent Manager is required
Strong verbal and written English communication skills
Excellent negotiation and conflict-resolution skills
Ability to handle difficult conversations professionally and empathetically
Strong organizational skills and attention to detail
Ability to work independently and manage multiple accounts simultaneously
Proficiency in Microsoft Office, particularly Outlook and Excel
Preferred Qualifications
Experience working with residential or commercial property management companies
Knowledge of delinquency management and payment plan processes
Understanding of fair debt collection practices and professional communication standards
Required Software
Rent Manager
Microsoft Outlook
Microsoft Excel
Schedule Full-Time 9:00 AM – 5:00 PM EST Originally posted on Himalayas