Technical Support Engineer - night shifts at Playson

About this role

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.
Due to the dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department.
Technical Support Engineers at Playson is responsible for a full customer support service of our current partner's integrations.
To succeed in the advertised role, you have:


ready for only night shifts


Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)


A proactive, client-focused attitude and strong work ethic


Strong problem-solving and troubleshooting skills


Effective communication skills, both written and verbal


At least Upper-Intermediate English (written and spoken)


Eagerness to learn quickly and grow technically


Working knowledge of XML and JSON


Basic experience with Git and version control workflows


Understanding of API protocols (e.g., REST)


Awareness of the software development lifecycle (SDLC)


Would be beneficial to know:


Familiarity with the iGaming industry


Hands-on software development experience with Java, C#, Node.js, or TypeScript


Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes


Experience using Jira and the Atlassian stack


Basic understanding of QA processes and test environments


Previous experience in a technical support, DevOps, or site reliability role


Practical experience with monitoring systems


Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills


The importance of the role is in:


Understand and analyse issues, be able to find appropriate solutions


Integration protocol testing


Second-level customer support


Delivering excellent customer service with 5 shifts a week


What you get in return:


Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews


Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system


Flexible Schedule: We offer a flexible work schedule to accommodate your needs


Remote Work Option: Choose to work remotely, providing greater flexibility and comfort


Medical Insurance: Receive comprehensive medical insurance for both you and a significant other


Financial Support for Life Events: We provide financial support during special life events


Unlimited Paid Vacation: Enjoy unlimited paid vacation leave


Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary


Professional Development: Get reimbursement for professional courses for your development


The recruitment process looks like this: 1. HR interview (45 min) 2. Technical interview (60 min) 3. Final Interview (60 min)
If the job description rings a bell - take action and apply!
Looking forward to welcoming you to the iGaming world! Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that.
Join us today!

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