Technical Quality Analyst at Tate & Lyle

About this role

ROLE PURPOSE The technical quality team provides information and documentation to internal and external customers, responding to quality related customer requests, customer specification negotiations, maintaining quality related documentation, and facilitating the resolution of quality issues. Interacting with a range of different stakeholders to achieve alignment with customer requirements, company standards, and quality related regulatory compliance. This role is customer facing requiring strong communication skills, attention to details, and ability to multitask to help drive the company’s strategy forward as a valued added and customer first supplier. MAIN
Providing and maintaining product information such as customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, religious certifications
Completing customer questionnaires and surveys
Coordinating customer audits and facilitates NDA process
Populating various portal platforms with quality information
Issuing or approving continuing guarantees, quality agreements, special customer quality or shipping requirements, quality statements
Issuing or approving quality certifications for regulatory compliance, GMO status and potential product impurities
Facilitating resolution of quality complaints with customers
Facilitating disposition of returned and rejected products
Reviewing and facilitating customer claims related to quality complaints
Negotiating specification differences with customers
Approving process and product specification changes
Facilitating and reviewing customer notifications for change management
Working closely with Sales, Product Management, Science and Innovation, Technical Service and Customer Service related to customer/product issues
Acting as back up for other fellow Technical Quality team members
Documenting internal metrics
Other duties as assigned
· PERFORMANCE MEASURES
Meet Service Level Agreements (Portals, Document/Packet requests, Metrics, Customer Excellence)
Become an expert in assigned product lines
EHSQS: · Perform, maintain and improve the EHSQS standards and requirements · Participate actively in the Company’s EHSQS program including training, audit, etc. · Report near miss or unsafe act LEGISLATIVE REQUIREMENTS [N/A] COMPETENCIES, SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS COMPETENCIES The qualified candidate will be a self-motivated, energetic individual who is highly process oriented and capable of anticipating Technical Quality Manager needs and proactively adjusting to meet those needs. Also, must be detailed oriented with the ability to work with various other internal functions to improve productivity of customer facing teams while keeping a positive attitude. QUALIFICATIONS The qualified candidate will have a four year degree or relevant experience, preferably in business or science related field of study. EXPERIENCE Three to five years of experience in customer service, manufacturing, or similar commercial functions. Experience with SAP and Tate & Lyle contracting processes is preferred. Laboratory, GMP, HACCP, Quality, Manufacturing related experience desired. Knowledge of Tate & Lyle products and product applications desired. SKILLS / KNOWLEDGE · Experience with Sharepoint, Salesforce, TraceGains and SAP preferred · Experience with Microsoft Excel, and Nitro/Adobe · Attention to detail. · Problem solving skills. · Self-Motivated What we can offer you Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law. The salary range for this position is: $57,000 - $65,000. In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:
Medical, Dental, Vision coverages
Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
401K with company match
Company paid life insurance
Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!
In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities. California Consumer Privacy Act ("CCPA") The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process. Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce. Originally posted on Himalayas