Technical Account Manager (EMEA) at Socket

About this role

About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh , a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $ 125M in funding from top angels, operators, and security leaders.

About the Role
You'll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.
This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.
What You'll Do
Account Management


Own post sales relationship as the main point of contact and technical advisor


Strategize with AEs on upsells, renewals and expansions


Relationship building and executive alignment with our Champions


Conducting Quarterly Business Reviews with strategic customers


Build measurable customer success plans


Onboarding & Implementation


Lead technical onboarding for new enterprise customers, from initial setup through full integration


Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling


Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value


Technical Troubleshooting


Investigate and resolve integration, configuration, and compatibility issues


Respond to customer issues in dedicated Slack channels


Use logs and telemetry to identify root causes and document fixes


Escalate to Engineering when needed and follow through to resolution


Product Enablement


Run discovery conversations to understand customer goals and use cases


Translate complex product capabilities into practical, developer-friendly guidance


Conduct architecture reviews and security posture assessments


Deliver workshops, office hours, and deep-dives that drive adoption


Customer Advocacy


Bring technical feedback and field intelligence back to Product and Engineering


Surface patterns that inform roadmap priorities


Contribute documentation and internal tooling to scale the Technical Success practice


What You'll Bring


Must be located in the UK or Denmark


6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)


2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success


Background in application security, DevSecOps, or open-source ecosystems


Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)


Ability to read and reason about code (JavaScript, Python, TypeScript)


Familiarity with APIs, webhooks, and SaaS integration patterns


Hands-on experience with Package Managers


Comfort troubleshooting in production environments alongside engineering teams


Clear written and verbal communication with developers, security practitioners, and executives


Willingness to travel for customer and company meetings as needed


Nice to Have


Experience with SCA, dependency management, or security scanning tools


Contributions to open-source projects


Tools You'll Use
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Our Interview Process


Informational call with someone from our Talent team


Virtual f2f with a peer


Presentation


Interview with our Head of CS


Final interview with our Founder & CEO


References


Decision


Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.

Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:


Market competitive salary bands


Meaningful equity program


Comprehensive health benefits for you and your family (99% coverage)


Flexible time-off, holidays, and winter shutdown to rest & recharge


Paid parental leave


Remote-first, with quarterly team off-sites


At Socket, we


Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.


Move with urgency and focus: We prioritize swift, decisive action.


Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.


Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.


Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.


Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.