Solutions Engineer at Ninjaone
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About this role
About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countriesThe NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.About the Role
As a Solutions Engineer at NinjaOne, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side.
You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side.
Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilise our products.
Location – Hybrid - Sydney, Australia - Monday, Wednesday, and Friday in office.
What You’ll be Doing
Prepare and deliver technical presentations that explain our products or services to customers and prospects
Guide our customers through the implementation of the NinjaOne solution
Work closely with our sales teams to understand customer requirements and provide sales support
Partner with our account management department to meet the needs of our existing customer
Work a set schedule (8 am – 5 pm) with rotating on-call
Take initiative and provide prompt, accurate follow-up to tickets and support call
Troubleshoot Window
Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimise cycle time for problem resolution, and make improvements for future release
Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures
Actively participate in the design of our consulting processes
About You
2+ Years’ experience as a Sales/Solutions/Pre-sales Engineer
Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
You exercise sound judgment and prioritise based on customer impact
As a lifelong learner you are adaptable to new technologies and embrace change
Polished verbal and written communication skills that deliver messages with a customer first mindset
You skilfully build and maintain relationships, both in-person and virtually
You can work independently and with a team in a global environment
Ability to efficiently multi-task with several tools, work independently and prioritise tasks, honour rules of engagement, and follow policies, processes, and procedures
You are highly organised
Driven and Self-motivated you set the pace for yourself and others around you
Customers, clients, and teammates see you as a problem solver that brings all the details to the solution
Bachelor’s degree preferred, but not required
What You’ll Love
We are a collaborative, kind, and curious community.
We honour your flexibility needs with full-time work that is hybrid remote.
We prioritise your work-life balance.
We reward your work with opportunity for growth and advancement.
Additional Information
Applicants must hold valid working rights in Australia at the time of application. We are unable to provide visa sponsorship for this role.We are an equal opportunity employer in accordance with Australia's Fair Work Act 2009 and the Australian Human Rights Commission Act 1986 (including the Age Discrimination Act 2004, Disability Discrimination Act 1992, Racial Discrimination Act 1975, and Sex Discrimination Act 1984). All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.Candidate PrivacyWhen you apply, NinjaOne collects and uses your personal information to review your application and manage the hiring process. To learn how we use, store, and protect your data, and what your rights are, please read our Candidate Privacy Policy at https://www.ninjaone.com/candidate-privacy-policy. Find Jobs in United Kingdom on Arbeitnow [Skills: Commercial Solutions Engineering]