Software Development Team Lead (Message Squad) at Diabolocom

About this role

About Diabolocom
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth through its cloud-based contact center platform. Our solution leverages AI-driven technologies to optimize customer experience across all communication channels.
We provide seamless management of inbound and outbound interactions, premium voice quality, real-time analytics, and global scalability. Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages.
With offices across Europe, the USA, Brazil, and the UAE, and more than 350 clients operating in over 60 countries, we are continuously growing and strengthening our engineering teams.


About the Team – Message Squad
The Message Squad builds and maintains services that enable communication across multiple text-based channels. Initially focused on email, the team now works on a broader messaging platform integrating channels such as WhatsApp, SMS, and social networks.
The team currently consists of:


5 backend engineers


2 QA engineers


Current Tech Stack


Languages: Golang (80%), Java (20%)


Database: PostgreSQL


Messaging: RabbitMQ


Caching: Redis


Infrastructure: Docker, Kubernetes


Observability: Grafana, Prometheus, Loki


Key Focus Areas


Enhancing messaging features (templates, quick replies, voice messages)


Building a unified ticketing system for multi-channel communication


Collaborating with other squads on cross-functional features




About the Role
We are looking for a Software Development Team Lead to drive technical direction, lead a team, and ensure the delivery of high-quality, scalable solutions.
In this role, you will combine hands-on development with team leadership, contributing to backend services while guiding architectural decisions and maintaining a strong engineering culture.


Your


Lead and manage a team of engineers, supporting their growth and performance


Define and drive quarterly, release, and sprint planning


Ensure stability and reliability of services in production


Contribute hands-on to backend development (mainly in Golang)


Design and evolve scalable distributed systems


Review and challenge technical designs with a focus on risk, scalability, and testability


Define and improve testing strategies in collaboration with QA


Continuously improve CI/CD pipelines, tooling, and development practices


Collaborate closely with Product Owners and other teams




What We’re Looking For


10+ years of experience in software development in product environments


3+ years of hands-on experience with Golang


3+ years of experience in a people management role


Strong experience with distributed systems and microservices architectures


Solid experience with relational databases (PostgreSQL preferred)


Ability to drive architectural decisions and assess trade-offs


Strong ownership, attention to detail, and business-oriented mindset


Strong exposure to SRE practices and production reliability




Additional Assets


Experience with Java and Spring Boot




What We Offer


Lead a team of experienced engineers and shape how the team works, delivers, and grows


Work on complex, real-time messaging systems at scale, with modern infrastructure (Go, Kafka/RabbitMQ, Kubernetes)


A strong engineering environment where you can challenge decisions, improve practices, and raise the bar on quality


A fast-moving context with evolving priorities, where you’re trusted to take ownership and make decisions


A product used at scale, where your work has direct impact on customers and business outcomes


Recruitment Process


Introductory call with Talent Acquisition


Live coding interview with one of our Team Leads


System design interview with one of our Team Leads


Final interview with Alexander, our Head of Software Engineering


As part of our hiring process, please note that any employment offer or service provider offer will be subject to a background check, including verification of your identity, educational credentials, and previous employment history.
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