ServiceNow Lead, Business Analyst at Cayuse Holdings
Job details
Use AI to assess how you fit
About this role
Overview Job Title: Sr. Business Analyst, Functional Lead (ServiceNow) Location: Remote Job Type: Independent Contract Start Date: ASAP Pay Rate: $70-80/hr Job Summary Lead the functional side of the ServiceNow engagement. Own process design, out-of-the-box (OOB) fit analysis, and backlog prioritisation with the client’s Product Owner, while using generative and agentic AI to speed up delivery. Key
Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation.
Work with Product Owner to define, refine, and prioritise the backlog.
Manage the incident (INC) and request item (RITM) backlog.
Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
Guide the development team on requirements, configuration choices, and testing.
Apply generative and agentic AI to requirements, story writing, configuration, and validation.
Communicate clearly with client stakeholders, including those new to ServiceNow.
Qualifications Required Skills
8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD
1+ year of hands-on experience developing or delivering with AI (generative or agentic)
Strong grasp of ITSM processes (incident, request, major incident, change) and OOB platform capabilities
Experience with Agile and Scrum, and with backlog management in tools such as Jira or ServiceNow Agile Development
Strong communication and stakeholder management; works well as a functional lead
Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) in ITSM or HRSD
Originally posted on Himalayas