ServiceNow Experience Designer at Cayuse Holdings
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About this role
Overview Job Title: ServiceNow Experience Designer Location: Remote Job Type: Independent Contract Start Date: ASAP Pay Rate: $70-80/hr Job Summary Design intuitive employee and agent experiences on the ServiceNow platform, with a focus on Employee Center and Service Operations Workspace (SOW). Key
Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).
Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.
Plan and run usability tests, and turn findings into design improvements.
Design and configure experiences in Employee Center, SOW, and UI Builder.
Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.
Qualifications Required Skills
6+ years in UX design, with 2+ years of hands-on ServiceNow UI experience (across at least 4 releases)
2+ years each in Employee Center (ESC) and Service Operations Workspace (SOW)
Strong skills in user research, journey mapping, and usability testing
Good communication and stakeholder management
Certifications / Badges
Employee Center Essentials badge
Service Operations Workspace (SOW) Bootcamp badge
UI Builder Fundamentals badge/certification
Originally posted on Himalayas