Service Desk Analyst at Axiom Technologies

About this role

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www..com. Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates Roles and :
Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)
Understanding of Windows 7 & 10 operating system
Assisting with configuring/troubleshooting of Software and Hardware
Experience working with ServiceNow to log, track, close tickets
Experience in resolving IT issues via phone/email/chat
Excellent telephone etiquettes and customer service
Excellent troubleshooting skills
Knowledge of Microsoft based operating systems with emphasis on Windows X
Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets)
Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
Basic understanding of PC hardware set-up and configuration.
Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts
Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.
Excellent time management skills and ability to work under pressure
Continuous commitment to professional development
Experience in a similar role IT Service Desk experience 2+ Years What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to Originally posted on Himalayas