Senior Platform Architect - UK at Temporal Technologies

About this role

Role Summary
Join our Technical Services team as a Senior Platform Architect and drive outcomes with Temporal. You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments.
What You'll Do
Own Production Readiness and Activation


Act as the single owner of customers' scale-proof production readiness


Drive the first production workflow and reduce time-to-production


Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades


Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts


Set up alerting to catch issues before customers do


Work on your assigned customers' most difficult problems


Identify and remove activation blockers early before they become escalations


Optimize costs and performance with customers


Run the Customer's Technical Program


Build and execute a KPI-driven success plan tied to production outcomes


Define standards for patterns, training, governance, and operational readiness


Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery


Proactively manage technical risk, migrations, and architectural debt


Ensure Long-Term Technical Health


Set and validate reliability, observability, and operational standards


Monitor health signals and intervene before the customer knows they're happening


Lead technical reviews, readiness checkpoints, and maturity assessments


Certify teams and workloads as production-ready


Drive Adoption Through Production Success


Surface growth signals based on usage, maturity, and confidence


Partner with customers, Growth AEs and Solution Architects to unlock new workloads


Translate production success into clear technical narratives for renewal and growth


Advocate for customer needs and real-world patterns internally


What You'll Bring


You must reside in the United Kingdom, with a preference for London


6+ years of professional software engineering or solutions engineering experience


Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles


Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python


Experience building, deploying, and operating production systems at scale


Demonstrated ability to debug complex technical issues and guide customers through resolution


Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences


Experience creating technical documentation, runbooks, and training materials


Self-motivated with the ability to work independently while collaborating across teams


Willingness to travel for customer engagements and team events


Travel expected to be 25-50%


Nice to Haves


Prior experience with Temporal or similar workflow orchestration platforms


Experience with observability tools and practices for distributed systems


Background in professional services, technical consulting, or solutions engineering roles


Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools


Contributions to open source projects or developer communities


Experience designing and delivering technical training or workshops


Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.