Senior Manager, Sales Operations at ANGI

About this role

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.
For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.
Angi at a glance:


Founded in 1995 as Angie’s List and rebranded in 2021


Global company with 9 brands in 8 countries and employees worldwide


Homeowners have turned to us for 300 million home projects and counting


About the Role
We're looking for an analytically sharp, operationally obsessed Senior Manager of Sales Operations to steward the tools and systems that power our sales teams. In this role, you'll become the resident expert on our sales motion and rep experience — diagnosing friction, surfacing improvement opportunities, and driving the changes that make our teams faster and more effective.
Reporting to the Director of Sales Operations, you'll serve as the primary business steward for Salesforce and our broader sales tech stack. You'll aggregate and prioritize enhancement requests, partner closely with our Product working team to execute them, and validate their impact before scaling. Critically, you won't just make changes — you'll oversee adoption, working with our change management teams to ensure reps are equipped to use new tools and workflows, and tracking whether changes actually land.
This is a high-visibility, cross-functional role for someone who thrives at the intersection of sales strategy, systems execution, and change management — and who can tell a compelling story to leadership about what the data says and what to do about it.

What You'll Do
Sales Motion & Rep Experience


Develop a deep understanding of our end-to-end sales motion, workflows, and rep experience across all sales segments — through direct shadowing, structured interviews, and usage data


Proactively identify pain points, inefficiencies, and opportunities for improvement in our tools and processes


Translate frontline rep feedback and usage patterns into actionable, prioritized enhancement recommendations


Serve as the internal voice of the rep when making tooling and process decisions — ensuring changes improve day-to-day experience, not just system architecture


CRM & Tech Stack Strategy


Serve as the primary business steward for Salesforce, owning the backlog of changes, enhancements, and new feature requests — including data quality, workflow automation, and reporting standards


Aggregate, triage, and prioritize incoming requests from sales leadership, reps, and cross-functional partners; evaluate trade-offs and maintain a clear, well-reasoned improvement roadmap


Oversee Salesforce data integrity and process consistency to ensure reporting is credible and adoption is measurable


Evaluate, recommend, and support implementation of adjacent tools in the stack (e.g., Clay, LeanData, ZoomInfo, etc.)


Assess opportunities to embed AI and automation into sales workflows — helping reps spend less time on manual tasks and more time on productive outreach


Testing, Validation & Adoption


Design and support testing protocols to validate the impact of changes before broader rollout


Define success metrics — including post-launch adoption rates, usage trends, and rep productivity impact — and monitor them consistently


Drive adoption of new tools and workflows through documentation, training, and structured change management; don't declare a launch complete until adoption is real


Synthesize learnings to inform future prioritization and build a continuous improvement loop


Reporting & Executive Communication


Build and maintain reporting and dashboards that give Sales leadership visibility into tooling adoption, backlog health, and shipped improvements


Translate complex operational data into clear, executive-ready analyses and recommendations


Establish and run a regular operating cadence with Sales leadership on work in progress, priorities, and outcomes


What We're Looking For


6+ years of experience in Sales Operations, Revenue Operations, or a related field


Hands-on Salesforce experience required — reporting, dashboards, workflow/process design, and data quality management; Admin certification a strong plus


Proven ability to manage a complex backlog and prioritize across competing stakeholder needs in a fast-moving environment


Experience working cross-functionally with technical or product teams to deliver systems improvements


Demonstrated ability to drive tool adoption through documentation, training, and change management — not just implementation


Strong data analytics capability: able to analyze usage and adoption data, identify trends, and translate findings into clear recommendations


Excellent written and verbal communication skills — able to translate business needs into technical briefs, and data insights into executive narratives


High-agency operator: you follow through, operate independently in ambiguity, and have a bias toward action


Nice to Have


Experience with sales engagement or conversation intelligence tools (Outreach, Gong, Clari, ZoomInfo)


Familiarity with SQL, Tableau, Looker, or other BI tools for usage and adoption analysis


Experience evaluating or AI/automation use cases in a sales environment


Prior experience in a high-growth marketplace or B2B SaaS environment


Compensation & Benefits


The base salary band for this position ranges from $120,000 - $190,000, commensurate with experience and performance. Compensation may vary based on factors such as geographic location.


This position will be eligible for a competitive year-end performance bonus & equity package.


Full medical, dental, vision package to fit your needs.


Flexible vacation policy; work hard and take time when you need it.


Pet discount plans & retirement plan with company match (401K).


The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.


We value diversity
We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
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