Remote Pharmacist - Overnight at Mixlab

About this role

Mixlab is the first modern pet pharmacy that focuses on creating high-quality, custom medications and delightful experiences for pets, their parents and veterinarians. By putting service at the heart of everything we do, we're able to provide the best personalized care for our furry friends, as well as those who care for them. Mixlab is proud to be a PCAB-accredited compounding pet pharmacy. Check us out on Instagram or see our 5 star reviews on Google, Yelp and Facebook!
About the role
Mixlab , the fast-growing veterinary compounding pharmacy, is hiring an Overnight Care Pharmacist to keep our service running while most of the country sleeps. We are looking for someone who is obsessed with quality, passionate about personalized care for pets and their people, and driven to #MakeItHappen for our furry (and scaly!) friends no matter what.
This is a remote, overnight role. You will answer after-hours calls from veterinarians and pet parents live, then work through our eScript and Kustomer queues so the Care team starts every morning with a fresh slate. You will help make Mixlab a 100% dependable resource for customers and veterinarians alike, at any hour.
Location and Schedule:

This is a fully remote role. You must have a quiet, private workspace and reliable high-speed internet.
Shifts run Monday through Friday nights, 8:00 PM to 4:30 AM ET and 5:00PM PT TO 1:30AM PT, including a 30-minute meal break.
Your first [2 to 3] weeks of training are on day shift with the Care team before you move to the overnight schedule.
Occasional schedule adjustments may be requested to cover peak volume or staff absences.
Flexibility to work holidays on a rotating basis is required.

What you'll do
After-hours calls

Be the live voice of Mixlab after hours:
Answer every call routed to the after-hours line from veterinarians, practice staff, and pet parents
Take new prescriptions by phone and enter orders into our proprietary workflow system with extreme attention to detail
Triage clinical urgency, including adverse reactions, dosing questions, missed doses, and medication errors, and escalate per protocol
Counsel clients on medications, administration, and instructions
Document every interaction in Kustomer and flag items that need day-team follow-up
Explain Mixlab 's policies, procedures, and values, and help prospective customers understand why vets and pet parents choose Mixlab

Process payment information and schedule deliveries based on Mixlab 's delivery schedule and customer preference

Overnight queue work

Work through the eScript and Kustomer queues so the Care team starts each morning fresh:

Complete pharmacist review on eScripts received after hours so clean orders release to the lab at open
Work open Kustomer conversations oldest first, resolving or advancing prescriber and client requests within service level targets
Contact veterinary practices by email or message when additional information, clarification, or authorization is needed

Flag orders that need lab, supply chain, or day-team action
Leave an end-of-shift handoff note for the morning Care lead covering escalations, pending DVM callbacks, and open items

Across the shift

Serve as the overnight point of contact for urgent pharmacy questions, escalating to the on-call lead when needed
Work closely with lab, supply chain, logistics, and Care teams so orders are accurately scheduled and delivered on time
Work independently with minimal real-time supervision, using SOPs and escalation protocols
Provide subject matter expertise to internal teams on processing, compounding, clinical solutions, and workflows
Ensure compliance with regulatory requirements and uphold Mixlab values
Communicate effectively with your supervisor and own corrective action from 1:1 feedback

About you
Required:

Active pharmacist license in at least one U.S. state, in good standing with all State Boards of Pharmacy (Preference given to CA or NY license)
Willingness to obtain additional state licenses within [6] months of hire, as needed for Care coverage
Ability to work Monday through Friday overnight shifts, 8:00 PM to 4:30 AM ET, from a quiet, private remote workspace
Impeccable attention to detail and very high standards for accuracy and quality
Excellent written and verbal communication skills, with the ability to stay calm, empathetic, and supportive in difficult conversations
Ability to learn and adapt quickly to changing software and platforms
Flexibility to work holidays and occasional schedule changes

Preferred:

Additional state licenses, especially NY, FL, TX, WI, and CA
2+ years of veterinary compounding experience
Overnight, telepharmacy, or remote pharmacist experience
Experience in a customer-facing pharmacy role (call center, telepharmacy, or retail)

Who you are

Collaborative and eager to work in a team-oriented, fast-paced, startup environment
Self-directed, resourceful, and comfortable owning the shift without real-time oversight
All-hands-on-deck attitude; you remain calm and excel under pressure
Comfortable switching between live calls and focused queue work
You LOVE PETS and their people!

What we offer

100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date
Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure
Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
Company Stock Options
Pre-tax commuter benefits, dependent care, HSA and FSA
Employer-paid short and long-term disability leave, parental leave, and life insurance
401k with $300/year match
Referral bonus payouts of up to $1,000 for a successful referral
Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo
Discounts on many items through Perkspot
And more!

Originally posted on Himalayas