Publisher and Contact Center Analytics Sr. Manager at Walker Advertising

About this role

About Walker Advertising
For over 40 years, Walker Advertising has helped connect people seeking legal assistance with the right attorneys, partnering with law firms across the country to expand their reach and impact. Founded on Mary Ann Walker Aguirre’s efforts to overcome language barriers and improve access to justice, Walker has grown into a national network of more than 600 law firms, connecting millions of consumers with legal representation.
Through trusted brands, innovative marketing, and a commitment to serving diverse communities in both English and Spanish, Walker Advertising helps law firms grow while advancing a larger purpose: creating positive change and expanding access to justice for all.

Summary
Walker Advertising is seeking a Senior Manager of Publisher and Contact Center Analytics to lead organizational change and embed analytics across its Publisher and Contact Center operations. This individual will own the analytics agenda for both functions, anticipating issues and leading the development of solutions, and will direct the collection, preparation, and analysis of revenue and operational data to identify opportunities to grow revenue and improve processes and strategy.
This role reports to the VP, Revenue AI and Analytics and to the SVP, Publisher (dotted line) and is integral to the company’s long-term growth. It comes with opportunities for advancement. The ideal candidate will be a proven leader and an established agent of change, with a consulting-style approach to structuring and solving complex business problems that add measurable value.
Walker Advertising is a flat, fast-growing organization that places a heavy emphasis on analytics. Self-motivated candidates will be able to make a significant impact on managerial decision-making and grow with the organization.


Set and own the analytical and reporting strategy for the Publisher and Contact Center teams
Lead a portfolio of transformation and process improvement initiatives across the Publisher and Contact Center BUs, aligning multiple senior stakeholders
Translate data into recommendations that improve efficiency, decision making, and overall performance
Own improvement cycle (observe/hypothesis/develop/test/results) for the Publisher and Contact Center business units
Serve as a trusted advisor to senior and executive leadership, shaping, developing, and prioritizing optimizations
Collaborate, partner, and integrate with the Publisher and Contact Center teams to build analyses that will inform partner discussions and create partner-facing insights
Define and drive development changes to capture and structure the data needed for future innovation and improvements
Build, lead, and develop a team of analysts, setting priorities and standards for analytical rigor and delivery

Qualifications

Management consulting background (strategy or operations practice) strongly preferred, or comparable experience in corporate strategy, internal consulting, or a similar strategy and analytics role
Proven track record leading complex, cross-functional programs from problem definition through implementation
Ability to understand and find appropriate applications for data and analyses results 
Extensive experience developing insights using Business Intelligence software
Demonstrated experience building, managing, and developing high-performing analytics teams
Ability to lead multiple concurrent initiatives and manage priorities/deadlines 
Outstanding ability to think creatively, strategically, and identify and resolve problems 
Excellent interpersonal and communication skills; experienced presenting to and influencing the C-suite
Experience with contact center operations and metrics, Lead Generation Software, Salesforce, and/or Domo/BI Platforms a plus 

Experience

Bachelor’s degree in Business, Business Intelligence or another quantitative-heavy field required; MBA strongly preferred
8+ years of experience in business intelligence, analytics, or management consulting, including 3+ years in management consulting or a similar strategy role and 3+ years managing people

Benefits/Perks

3 Weeks Paid Time Off
12 Weeks of Paid Parental Leave
Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)
401(k) Retirement Savings Plan
Wellness Initiatives/Employee Assistance Program
Rewards and Recognition Programs
Career Development Opportunities

Pay Range $150,000 - $165,000 base salary + 20% annual bonus
AI Disclaimer & Accommodations
We may use AI-enabled tools to assist with certain parts of our hiring process, including application review and candidate evaluation. These tools support our team and are used with human oversight. All final hiring decisions are made by humans.
If you require reasonable accommodations during the application process or have questions about our hiring process, please contact .
Originally posted on Himalayas