Property Customer Service & Administration Coordinator at MicroSourcing
Job details
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About this role
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Position: AU Building Coordinator
Location: Clark, Pampanga
Work setup & shift: Remote | Day Shift
What's in it for you?
Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
Employee Referral Program
Work Life Balance
About the role
As an AU Building Coordinator , you will be providing day-to-day customer service and administrative support for a building and facilities management business.
Key
Answering and making phone calls
Monitoring and responding to customer emails
Managing Zendesk support tickets from residents, owners and clients
Triaging maintenance requests
Preparing and issuing work orders to contractors
Contacting contractors to arrange attendance
Following up outstanding jobs, quotations and service reports
Updating residents and clients on job progress
Escalating urgent or technical matters to the Building/Facility Manager
Maintaining accurate notes and records in Zendesk
About you
Property industry experience is strongly preferred
Ideally 2+ years in strata management, property management, facilities/building management, real estate, maintenance coordination or a similar property-related customer service role
Experience dealing with residents/tenants, owners, property managers and trades/contractors would be highly desirable
Previous Zendesk or similar ticketing/CRM experience is preferred
Friendly, professional and confident communicator
Highly organised and proactive, with a strong sense of ownership
Patient when dealing with residents and complaints, but assertive enough to chase contractors and obtain answers
Able to prioritise urgent versus routine matters
Detail-oriented
Comfortable working independently in a remote environment
About Beepo
Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
*Terms and conditions apply
Originally posted on Himalayas