Project & Service Team Member at Support Tech LLC
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About this role
This is a remote position. As our Project & Service Admin, you aren’t just pushing paper—you are managing the lifecycle of technical projects. You will: Coordinate Projects: Manage timelines and deliverables for low voltage installs, including
data cabling, CCTV, and access control. Master the Zoho Suite: Daily management of Zoho Desk for service tickets and Zoho
Projects for long-form deployments. Communicate with Precision: Act as the bridge between clients and field technicians,
ensuring everyone is aligned and informed. Detailed Documentation: Maintain obsessive levels of detail in project notes, hardware
inventories, and close-out reports. Adaptive Support: Handle incoming communications via Dialpad and jump between
independent tasks and collaborative team goals without missing a beat. Requirements
We are looking for a professional who balances technical "know-how" with administrative excellence. Experience: 2–5 years in a project coordination or service admin role, preferably within
the low voltage or IT industry. Technical Familiarity: A solid understanding of Ubiquiti networking, access control
systems, IP cameras, and structured cabling. Software Proficiency: Prior experience with Zoho Desk and Zoho Projects is highly
preferred. Language Skills: Exceptional written and verbal English is non-negotiable. You must be
able to communicate complex technical details clearly. The "Pro" Setup: Because this is a high-performance remote role, you must have:
○ A quiet, distraction-free workspace. ○ A reliable, high-speed internet connection. ○ Dual monitor setup for efficient multitasking. ○ PC hardware: Intel i7 processor (or equivalent) or better. Benefits
Global Reach: We are open to the best talent worldwide, regardless of your region.
Immediate Impact: This position is available for an immediate start.
Growth Environment: We are a growing company where your contributions to our
processes will be felt and valued.
Originally posted on Himalayas