Product Coordinator - MarTech Platform and Governance at EXL

About this role

JOB TITLE: Product Coordinator - MarTech Platforms & Governance LOCATION: Remote JOB DESCRIPTION
The Product Coordinator - MarTech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization's multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform.
Partnering closely with Product Management leadership, Solutions Architecture, and the Director of MarTech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal and external stakeholders.
Key
Own and manage centralized intake process for MarTech requests.
Serve as the central coordination point for MarTech intake and issue escalations.
Track and report on intake SLAs, request status, and prioritization outcomes.
Coordinate user access requests across MarTech platforms.
Support quarterly user access recertification processes.
Maintain governance logs and platform standards.
Coordinate governance forums and triage meetings.
Document decisions and maintain repositories.
Track platform adoption, usage trends, and open issues.
Assist with UAT coordination, release tracking, and communication.
Required Qualifications
4-6 years of experience in a coordination, operations, or MarTech support role.
Experience with enterprise marketing technology platforms.
Strong organizational and process management skills.
Experience managing intake systems and workflows.
Ability to manage multiple requests and stakeholders.
Strong communication skills.
Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools.
Preferred Qualifications
Familiarity with Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront.
Experience supporting governance or access management processes.
Familiarity with Jira, ServiceNow, or Workfront.
Exposure to enterprise-scale governance environments.
Exposure to digital marketing or customer journey management.
Experience supporting issue escalation workflows.
Familiarity with user access controls and audit processes.
Key Success Factors
Maintains high accuracy and consistency.
Improves transparency and responsiveness.
Supports scalable governance.
Builds strong stakeholder relationships.
Demonstrates ownership and proactive problem-solving.
Originally posted on Himalayas