Level 2 IT Technician at Digacore

About this role

Level 2 IT Technician Why Digacore ? We’re a fast-paced, people-first MSP recently recognized as one of New Jersey’s Top Workplaces for 2026, with: • Real career growth • Autonomy to own projects and make decisions • A collaborative culture (we back each other up — no egos) • Paid certs, strong leadership support, and a team that genuinely enjoys building together About the Role: As a Level 2 IT Technician, you’ll handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. This role is hands-on and fast-moving—you’ll be troubleshooting, digging into root causes, and helping stabilize and improve systems. You’ll work across Microsoft environments, networking, and infrastructure, while partnering with internal teams to keep clients running smoothly. This is a strong fit for someone who’s ready to move beyond basic support and take on deeper technical responsibility. What You’ll Do:
Own and resolve escalated issues from Level 1 across servers, networking, and cloud environments
Troubleshoot and support Windows Server, Microsoft 365, and Active Directory environments
Manage user access, permissions, group policies and Intune policies
Support and troubleshoot networking issues (LAN/WAN, VPN, connectivity, outages)
Assist with firewall configurations and network security changes (port forwarding, ACLs)
Handle file server and SharePoint permissions and access issues
Troubleshoot DNS-related issues and maintain DNS records
Monitor systems, investigate alerts, and ensure stability and performance
Maintain clear and accurate documentation in ConnectWise and IT Glue
Communicate directly with end users and clients, keeping issues moving and expectations clear
Collaborate with internal teams to identify recurring issues and improve client environments
Job Qualifications:
3–5 years of hands-on IT support experience (MSP experience strongly preferred)
Strong troubleshooting skills across Windows, Microsoft 365, and server environments
Solid experience with Active Directory, DNS, and user/access management
Working knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN)
Experience with RMM and PSA tools (ConnectWise is a plus)
Ability to manage and prioritize multiple issues in a fast-paced environment
Strong communication skills and a client-focused mindset
Comfortable taking ownership and working through complex problems independently
Experience with Intune or MDM tools, a plus
Exposure to firewall configuration and network security, a plus
Bachelor’s degree or relevant certifications (A+, Network+, Microsoft, etc.), a plus
Benefits
Competitive salary + $500 sign-on bonus
Medical & dental insurance — company covers 50% of employee premium
Life & long-term disability insurance — 100% company paid
HSA & FSA options
401(k) with company match (1:1 on first 1%, 50% match on 2–6%)
21 flexible PTO days (vacation, sick, and holidays combined)
2 paid mental health days annually
Company-provided equipment
Employee referral bonus
Employee recognition program
Paid training & certification assistance
Clear career advancement pathways
We are an Equal Opportunity Employer! Salary: $52,000-$65,000 annually Originally posted on Himalayas