Legal Intake Specialist (PH) at CatalyzeX

About this role

Who We Are CatalyzeX is a growing outsourcing company that connects skilled remote professionals with US-based businesses across e-commerce, healthcare, legal, and software. We help our clients scale with reliable, high-performing talent, and we invest in the people who make that possible. We're looking for a Legal Intake Specialist to support a US law firm as the first point of contact for prospective clients. If you're empathetic, detail-oriented, and comfortable handling sensitive conversations with professionalism, we'd love to hear from you. What You'll Do
Handle inbound calls, chats, emails, and web form inquiries from prospective clients
Conduct initial intake interviews to gather case details, contact information, and relevant documentation
Screen inquiries against firm criteria and qualify leads for attorney review
Accurately document case information in the firm's CRM or case management system
Schedule consultations and follow-up calls between prospective clients and attorneys
Follow up with leads and existing clients on missing documents or pending information
Maintain strict confidentiality when handling sensitive personal and legal information
Escalate urgent or complex matters to the appropriate team member
Meet intake quality, response time, and conversion targets
Who You Are
At least 1 year of experience in legal intake, law firm support, or a similar client-facing role (personal injury, workers' comp, or mass tort experience is a plus)
Excellent spoken and written English with a clear, professional phone presence
Empathetic and calm when speaking with people who may be stressed or going through difficult situations
Highly organized with strong attention to detail and accurate data entry
Comfortable following scripts and intake checklists while thinking on your feet
Able to work independently and stay productive in a remote setup
Familiarity with legal terminology is an advantage
Technical Requirements
Desktop or laptop with at least an Intel i5 / AMD Ryzen 5 processor (or equivalent) and 8GB RAM
Stable internet connection of at least 25 Mbps, with a backup connection
Noise-canceling USB headset
Quiet, dedicated workspace free from background noise
Experience with CRMs or case management tools (e.g., Clio, Lawmatics, Filevine, Salesforce) is a plus
Rates and Expectations
Rate: PHP 50,000 to PHP 51,000 per month
Schedule: Full-time, aligned with US business hours (US time zones)
Work setup: 100% remote
Willingness to work some weekends or holidays depending on client needs
Benefits
Government-mandated benefits: SSS, PhilHealth, and Pag-IBIG
Night differential pay
13th month pay
Paid time off
Fully remote, work-from-home setup

If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.  Originally posted on Himalayas