Japanese Lead Multimedia Content Reviewer at Welo Global

About this role

About Welocalize
Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.
Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com

MAIN PURPOSE OF JOB
In this exciting position, the Lead Multimedia Content Reviewer will be writing and reviewing linguistic content in Japanese which they have a native level proficiency to ensure the highest quality of accuracy for customers using the world's foremost multimedia platforms. With time the Lead Multimedia Content Reviewer will become the cultural ambassador for their language market and will be expected to produce fully localized content and flag potential cultural issues with content types, wording and articulate suggestions to make all content appropriate and relevant for the target markets. 
The ideal candidate possesses a background in journalism or similar, has proven creative writing skills, and a keen attention to detail. In addition to that, we’re seeking candidates that are passionate about music, film and tech and have a knack for iOS and Mac OS devices. Knowledge of Smartling is a plus.
MAIN DUTIES
The following is a non-exhaustive list of and areas of ownership for this role:  
Linguistic tasks 


Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards




Creative writing of marketing content to engage customers




Proofreading and copy editing of storefront descriptions




Report any patterns of issues observed to help improve database and product performance




Test tools to provide feedback for improving efficiency and accuracy




Performs translations as needed 




Performs review tasks as required 


Quality management planning and execution 


Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account 




Helps define and quality expectations per language (may be in collaboration with the client) 




Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary 




Ensures language level quality oversight by KPI tracking and status reporting  




Plans, performs and tracks LQAs, if applicable




Drives the arbitration process 


Client engagement 


Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any /unclear corrections or requirements) and takes the lead on linguistic issues discussed 




Documents meetings with client and follows up with linguists to make sure everybody is aligned 




Liaison between the client and the broader Welocalize linguistic team 




Ensures the client’s feedback is implemented 




Performs direct reviews with client's SMEs, where applicable 


Manages linguistic assets 


Creates and maintains linguistic assets 




Maintains client facing documentation 




Communicates asset updates to linguistic team 


Coordinates the linguistic team 


Reviews copy/loc and gives feedback to the linguists; communicates feedback received from reviewers and client's Language Leads




Support linguists in understanding corrections resulting from the arbitration process 




Acts as liaison for terminology, style issues, product features & questions  




Responds to content reviewers’ queries 




Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed 




Profile matching and assigning work/content types to the linguistic team 




Guide the linguistic team into identifying the root causes of issues and determining actions for improvement 




Supports the onboarding of new linguists (when applicable)  




Reviews and evaluates language tests of potential candidates   




Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program 




Coaches and mentors linguists  




Identifies challenges and and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced




Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team 


REQUIREMENTS

Education Level
University degree or equivalent combination of education and experience
Experience
4+ years of experience in translation/localization, or in reviewing, copywriting, creative writing or equivalent experience
Native Level fluency in Japanese and fluent in English
Thorough understanding of the localization process.
Good user experience of standard software, such as Windows and Office applications.
Ability to work with tight deadlines.
Ability to give clear, concise and constructive feedback.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, linguists
Ability and willingness to train/teach others and pass on knowledge.
Ability, willingness and experience in communicating positively with customers at various levels
Ability to work within a virtual team

Compensation
Additional Information