IT Level 3 at Remote VA
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About this role
IT Level 3 Engineer Position Overview We are seeking a highly skilled IT Level 3 Engineer to provide advanced technical support and operational oversight for managed service provider (MSP) clients. The candidate will be responsible for handling backups, virus remediation, end-user desktop support, RMM monitoring, and ticket dispatching. This role requires proficiency with ConnectWise RMM and Autotask PSA , along with the ability to work independently in a fast-paced environment. Key
System Security & Maintenance
Manage and monitor backups to ensure data integrity.
Identify, troubleshoot, and resolve virus and malware issues.
End-User Support
Provide advanced desktop support for end users.
Resolve escalated technical issues efficiently and professionally.
RMM & Ticketing
Oversee ConnectWise RMM dashboards for proactive monitoring.
Dispatch and manage tickets within Autotask PSA .
Ensure timely resolution and escalation of support requests.
Client & Team Coordination
Communicate effectively with clients and internal teams.
Maintain documentation of processes, incidents, and resolutions.
Work Schedule (EST)
2:00 -10PM EST
with Saturday shifts
Qualifications Education & Experience
Bachelor's degree in Information Technology, Computer Science, or related field preferred.
Minimum 3–5 years of IT support experience , with at least 2 years in a Level 3 role.
Prior experience working with US or UK-based MSP companies is strongly preferred.
Technical Skills
Proficiency in ConnectWise RMM and Autotask PSA .
Strong knowledge of backup solutions, antivirus tools, and desktop support.
Familiarity with Windows and Mac operating systems, networking fundamentals, and remote troubleshooting.
Originally posted on Himalayas