IT Desktop Support Specialist - Fully Remote at Superior Executive Legal Recruiting
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About this role
IT Desktop Support Specialist – Fully Remote Superior Executive and Legal Recruiting is conducting a confidential search for an IT Desktop Support Specialist on behalf of a well-regarded legal services company. The Opportunity Working alongside the company's Head of IT, you will be the first point of contact for technology needs across a fast-paced legal environment. You will keep attorneys and staff productive by resolving issues quickly, with the discretion that confidential client work requires. Key
Provide first-line remote support by phone, email, chat, and ticketing system, resolving or escalating issues promptly
Configure, deploy, and troubleshoot laptops, peripherals, and mobile devices for remote users
Support Windows, Microsoft 365, Active Directory, VPN, and video-conferencing tools
Support legal technology such as document management, e-discovery, and time and billing applications
Manage onboarding and offboarding: accounts, access, and equipment
Reset passwords and manage multi-factor authentication under established security procedures
Document solutions and maintain the knowledge base, following firm policies on confidentiality and data security
Qualifications
2+ years of desktop or help desk support experience; law firm or professional services background preferred
Working knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems
Strong troubleshooting skills and a patient, client-first communication style
Sound judgment and a strong commitment to confidentiality
Self-motivated, with a reliable home office and internet connection
Preferred: legal technology experience, endpoint management (e.g., Intune), CompTIA A+ or Microsoft certifications
All resumes will be kept strictly confidential. Originally posted on Himalayas