International Voice Support (Tech/ Customer Support) - Night shift at Movate

About this role

Key Position Include Provide frontline customer support for the Design domain across agreed support channels, using processes, tools and knowledge assets. Resolve common questions, how-to guidance and standard troubleshooting within L1 scope, with clear ownership of first-contact resolution wherever possible. Perform structured first-line investigation, capturing customer impact, environment details, steps attempted, screenshots, logs or examples where appropriate. Resolve issu…