Home-Based Customer Service Representative at DCX PH

About this role

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Hiring Priority: Immediate We are looking for a Home-Based Customer Service Representative to join a leading U.S.-based company in the promotional products industry. In this role, you will help deliver excellent service to customers and partner brands by managing orders from entry through delivery, coordinating with suppliers, sales representatives, and internal teams, and resolving product and order concerns. You will drive customer satisfaction by responding to inquiries, keeping accurate records, and maintaining strong product knowledge, while growing your skills as a valued member of a partner's team. REQUIRED CORE COMPETENCIES

Organizational & Time Management – Effectively manages multiple orders and tasks while meeting strict production and delivery deadlines.

Attention to Detail – Maintains a high level of accuracy in order entry, proof reviews, and system documentation.

Communication Skills – Communicates clearly and professionally in spoken and written English with customers, suppliers, sales representatives, and internal teams.

Problem Solving & Analysis – Identifies order issues and discrepancies and resolves them efficiently with suppliers and internal teams.

Customer Service Orientation – Builds trust with customer accounts and performs well in a fast-paced and, at times, high-pressure environment.
WHAT YOU WILL DO
Responsible for entering orders and handling the end-to-end process until the order reaches the customer.
Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients.
Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication.
Responsible for working with suppliers and the internal team on order issue resolution when needed.
Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems.
Ensure up-to-date records of customer interactions, transactions, comments, and complaints.
Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software.
Ensure that communication procedures, guidelines, and policies are followed.
Ad hoc tasks aligned with those mentioned above.
WHAT WE LOOK FOR

Education: Bachelor's degree in Marketing, Communications, Business Administration, or a related field.

Experience: 1–2 years of direct experience in promotional products, customer service, or order management roles.

Language Proficiency: Strong verbal and written English communication skills.

Working Schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

Technical Skills:
Proficient in Microsoft Office (Word, Excel, Outlook).
Proficient in Google Workspace (Gmail, Sheets, Docs).
Familiarity with CRM systems and practices.
Basic exposure to Adobe Illustrator, Adobe Photoshop, or Canva is ideal.
Direct promotional products industry experience or comparable e-commerce experience is beneficial.
Experience with inbound and outbound calls, customer retention, and inside sales is preferred.
Ability to adapt to and respond to diverse types of customers.


WHAT WE OFFER

Salary Range: PHP 27,000 – 30,000

Industry: Promotional Products

Job Type: Full-time

Work Shift: 8:00 AM – 5:00 PM CST (USA)

Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Government-mandated benefits employer share
Internet stipends upon regularization
HMO Coverage upon regularization (with an option to enroll as early as Day 1)
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Originally posted on Himalayas