German Speaking Customer Solutions Specialist at transcosmos (TCIS)

About this role

Make a real impact every day! As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases. Please note that although this is a remote position, the work must be performed within Hungary! What You’ll Do
Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams
Requirements What You Bring
Strong communication skills in English (B2) and German (C1)
Customer-focused mindset and problem-solving skills
Good organizational skills and attention to detail
Benefits At Transcosmos , you’ll find a supportive team environment with real opportunities to grow.
Paid training
Competitive salary
Cafeteria benefits
Medicover
Please note that although this is a remote position, the work must be performed within Hungary! Originally posted on Himalayas