Expert Capacity Planner at Ensono

About this role

Worker Type: contributor role and capacity support contact on numerous client accounts. The expert level capacity planner role has principal on client accounts and provides assistance to capacity team members on their assigned accounts. Mentoring team members and providing insights to other functional areas in the organization. Leading capacity projects and supporting core strategic initiatives. Typically has mastery knowledge of several platforms (mainframe, distributed, cloud, network, storage) deployed in support of corporate IT infrastructure. include system and workload forecasting, modeling, and trending in support of the global Ensono enterprise. Supporting diagnostics and resolution contributing to incident root cause investigation. Performance analysis using internally developed tools/processes and vendor products to increase efficiency through automation and/or standard processes as appropriate. Stays engaged with industry trends, products and service offerings, which are relevant to existing and emerging technologies. Additionally Expert level Capacity Planners support job functions outlined in the Senior and Staff Capacity Planning level positions. Duties and
Program coding experience
JCL and/or script coding experience
MXG or like tools expertise
Microsoft Office proficiency
Manage multiple projects with minimal support and continuing shifting priorities
Support multiple client environments each having unique requirements and requests
Database and data warehouse concepts and experience
Weekend support infrequent but possible (1 out of 10 weekends)
Support team on-call rotation
KPI identification and definition
Developing client forecasting models
Mainframe resources should possess ZCP3000 experience
Mainframe resources IBM pricing concepts and SCRT eperience
Proficient in identifying system performance issues
Knowledge of system OS internals
Expert level verbal and written communication skills
Onboarding and outmigration project support
Mastery level knowledge and practical comprehension of corporate IT computing processes and methodologies
Brings prior experience to organize and define work for complex or ambiguous situations
Provides consultation, training, and knowledge sharing to associates
Provide mentoring to lower level job roles as needed
Define technical strategies within the team and unit
Provide Support and technical expertise and guidance to other teams and towers
Lead and mentor on high complexity assignments to other associates on the team
Establish strong relationships with teams and outsource partners through continuous dialogue and support
Enable team members to be successful by providing opportunities for continual learning and professional growth
Perform comprehensive impact analysis of system performance parameters on the OS and support subsystems
Provide technical expertise for client inboard / outboard activities
Define, engineer, and deploy automation solutions for capacity team supported processes
Perform Analytic Modeling tools used to right-size solutions
Provide support on ARCH designs for new client opportunities and TECH refreshes
Principle transformation partner of enterprise and supported clients’ IT processing technologies
Innovation thought leader on emerging technologies and automation solutions
Qualifications
Required - Typically requires a minimum of 10 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or equivalent work experience
Preferred - Understands the competitive landscape from both a business and technical perspective
Travel % - 10% Any reference to years of experience should be disregarded in the UK
Primary Location City/State: Homebased - Downers Grove, IL - Finley, Illinois Additional Locations (if applicable): Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law. Originally posted on Himalayas