Executive Director, Patient Access Services - HUB Programs at United-Biosource-Corporation

About this role

As a pharmaceutical support industry leader, UBCis devoted toempowering health solutions for a better tomorrow. We outcomes andadvancing healthcare.At UBCwe provide services to enhance the entire drug development process and lifecycle - From clinical trial support to real-world evidence generation.
Embark on a rewardingcareer journey with UBC! Growyour career while making a theworldaround you.UBCfosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in aninclusive workplacethat fosters creativity.
If you are seeking a career that willchallenge, inspire,andrewardyou, join us atUBC!
Brief Description :
The Executive Director, Patient Access is responsible for the management and direction of multiple Patient Access functions. This position is responsible for ensuring that high quality delivery of contracted work, meeting/exceeding client-specific SLA requirements & performance targets and leading consistently across a diverse and tenured team. Strong client engagement success is required to retain and grow revenue. This role includes planning, coordinating, and directing Patient Access Services Operations (PAS) within corporate and regulatory guidelines. This position manages a portfolio of clients, projects, drives change management and enhances the overall efficiency and effectiveness for all core PAS operating functions. The Executive Director, Patient Access is responsible for creating annual strategic plans for site operations and is accountable to set and manage budgets to meet corporate financial targets. In addition, this position will frequently provide PAS production and cost reporting updates, set consistent goals and objectives and support mentorship and coaching.
Specific job duties:

Responsible for managing and driving the execution of a portfolio of projects, delegating responsibility to team members, arranging appropriate project support resources, and thought leadership for driving growth and leading change management.
Ensure quality and service standards are maintained along with client-specific contractual requirements. Oversees implementation of new clients. Foster ongoing client relationships by troubleshooting escalated issues.
Responsible for managing PAS financial performance by client, client service level targets, and cost savings targets, performance reviews, and development of PAS Staff.
Develop and build leadership talent and capability within the team and direct reports. Provide stretch learning and development assignments to leaders.

Supervisory Responsibility:
3+ Direct Reports, 400+ Indirect Reports
Desired Skills and Qualifications:

Bachelor’s degree or equivalent experience
12-18 years of relevant experience, or Master’s degree with 10-15 years relevant experience
25%+ travel requirement
Proven track record in leading large Patient Services teams (300+ FTEs)
Clinical experience preferred
Excellent employee engagement and retention history
Ability to drive high performance teams
Metrics / KPI driving leader
Strong knowledge of specialty drug channel options and Patient Services programs designs
Excellent verbal and written communications and presentation skills
Excellent PC Skills including Microsoft Office suite, Internet, and Outlook
Proven leadership skills, team-orientation, and a proactive and optimistic management style
Ability to work cross-functionally to solve complex problems and improve quality and service
Ability to manage financial targets/budgets, service, and quality goals

UBC Benefits:
At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.
Here are some of the exciting perks UBC offers:

Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement
Flexible work environment
Discretionary PTO (Paid Time Off)
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short term disability
Long term disability
Life insurance
Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.
Originally posted on Himalayas