Engineer - Systems - Managed Services (Fixed Term) at Millennium IT ESP
Job details
Use AI to assess how you fit
About this role
Job Description
Provide advanced L2/L3 technical support and serve as the final escalation point for complex technical issues
Administer and troubleshoot Windows Server 2019/2022, Active Directory, DNS, DHCP, Group Policy, and hybrid infrastructure environments
Manage Microsoft Entra ID, identity synchronisation, Multi-Factor Authentication (MFA), Conditional Access, Single Sign-On (SSO), and access management
Administer Microsoft Azure infrastructure, including virtual machines, networking, storage, backup, monitoring, and disaster recovery
Manage and troubleshoot Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft 365 Apps
Administer Microsoft Intune, Windows Autopilot, endpoint configurations, device compliance policies, and application deployment
Support Microsoft Defender, Microsoft Purview, email security, endpoint protection, and compliance solutions
Develop, implement, and maintain PowerShell scripts to automate system administration, reporting, troubleshooting, and routine operational tasks
Manage and troubleshoot VMware, Hyper-V, virtualisation environments, enterprise storage, backup, and recovery solutions
Perform root cause analysis, problem management, incident management, and change management in accordance with ITIL best practices
Monitor infrastructure performance, investigate system alerts, identify potential risks, and implement proactive service improvements
Maintain accurate technical documentation, Standard Operating Procedures (SOPs), infrastructure diagrams, and technical reports
Conduct technical workshops, mentor junior engineers, and provide technical guidance to support knowledge sharing and team development
Collaborate with clients, vendors, and internal teams to resolve technical issues and ensure effective service delivery
Participate in infrastructure upgrades, cloud migrations, service optimisation initiatives, and after-hours on-call support
Person Specification
Possess a minimum of 5 years of experience in IT infrastructure or technical support, preferably within a Managed Services Provider (MSP) environment
Demonstrate strong hands-on experience in Windows Server, Active Directory, DNS, DHCP, Group Policy, and Microsoft Entra ID administration
Possess advanced administration and troubleshooting experience across Microsoft 365 services
Have practical experience in Microsoft Azure administration and hybrid cloud environments
Demonstrate strong PowerShell scripting and automation skills
Possess hands-on experience with Microsoft Intune, Microsoft Defender, and modern endpoint management solutions
Demonstrate knowledge of VMware, Hyper-V, enterprise backup solutions, storage technologies, and disaster recovery
Have experience using IT Service Management (ITSM) platforms such as ServiceNow and working within ITIL-aligned service delivery environments
Demonstrate strong analytical, troubleshooting, communication, documentation, and customer service skills
Possess the ability to take ownership of complex technical issues, manage escalations effectively, and work both independently and collaboratively
Relevant Microsoft, Azure, infrastructure, security, or ITIL certifications will be considered an added advantage
Microsoft Azure Administrator Associate (AZ-104) certification will be considered an added advantage
Microsoft 365 Administrator Expert (MS-102) certification will be considered an added advantage
Microsoft Identity and Access Administrator Associate (SC-300) certification will be considered an added advantage
Microsoft Endpoint Administrator Associate (MD-102) certification will be considered an added advantage
Windows Server Hybrid Administrator Associate (AZ-800/AZ-801) certification, where applicable, will be considered an added advantage
ITIL 4 Foundation certification will be considered an added advantage
Originally posted on Himalayas