E-commerce Customer Service Representative at Remote VA
Job details
Use AI to assess how you fit
About this role
We are looking for an E-commerce Customer Service Representative with a strong background and knowledge of multiple platforms such as Amazon, eBay, Walmart, Shopify, and/or TikTok Shop Schedule: 10:00 am - 6:00 pm EST
Respond to customer emails and messages across multiple platforms such as Amazon, eBay, Walmart, Shopify, and/or TikTok Shop.
Handle basic customer service inquiries related to orders, returns, and general concerns
Run, download, and upload reports from Amazon Seller Central
Maintain accurate records and ensure timely responses
Assist with general Amazon account support tasks as needed
Requirements
Experience working in e-commerce customer service for a 3rd-party seller
Experience across multiple platforms such as Amazon, eBay, Walmart, Shopify and/or TikTok Shop
Experience handling customers via phone, email and chat
Experience processing orders, returns, refunds and exchanges
Ability to handle disputes, claims, chargebacks and negative feedback
Strong experience with order and shipment tracking, including following up on delayed shipments
Excellent organization and attention to detail
Ability to take initiative and follow up on tasks when customer service is quiet
Clear and professional communication skills
Originally posted on Himalayas