Digital Account Manager at Bright Metro
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About this role
About the Role: 100% Remote We are seeking an experienced and highly organized Marketing Account Manager to manage and grow relationships with existing clients and partners across multiple business verticals, including legal, mortgage, financial services, and other performance marketing channels. The Account Manager will serve as the primary day-to-day contact for assigned accounts, ensuring strong communication, timely follow-up, and a high level of client support. This role will work closely with marketing, ad operations, finance, compliance, and other internal teams to ensure campaigns and partnerships run smoothly. The ideal candidate is proactive, responsive, highly organized, and comfortable working in a fast-moving, performance-driven environment. Key
Serve as the primary day-to-day contact for assigned clients and partners.
Build and maintain strong, long-term client relationships.
Manage client requests, questions, issues, and follow-ups to ensure nothing falls through the cracks.
Monitor account and campaign performance and proactively communicate updates and opportunities.
Coordinate with marketing, ad operations, finance, compliance, and other internal teams to address client needs.
Manage onboarding for new clients and partners after they are closed.
Schedule and lead regular client check-ins and maintain clear communication on priorities and next steps.
Identify opportunities to increase lead volume, campaign activity, and revenue within existing accounts.
Maintain accurate CRM records, account notes, action items, and follow-ups.
Provide internal visibility into account performance, client needs, issues, and growth opportunities.
Qualifications
3-5 years of experience in account management, client success, customer success, business development, or a related client-facing role.
Experience managing multiple client or partner relationships simultaneously.
Excellent communication, organization, and relationship-building skills.
Highly proactive with strong attention to detail and follow-through.
Comfortable managing multiple priorities in a fast-paced environment.
Strong problem-solving skills and ability to coordinate across multiple teams.
Experience using CRM systems and maintaining organized account information.
Ability to understand and communicate campaign performance and business results.
Preferred Experience Experience in one or more of the following is a strong plus:
Lead generation
Performance marketing
Affiliate marketing
Legal marketing
Financial services or mortgage
Digital advertising
Ad operations
What We're Looking For We're looking for someone who takes ownership of their accounts and doesn't wait to be asked to follow up or solve a problem. You should enjoy building relationships, understanding account performance, coordinating with internal teams, and identifying opportunities to help existing clients grow. As the company continues to grow, this role will have the opportunity to take on greater responsibility and potentially specialize in a specific business vertical as dedicated account management teams are developed. Originally posted on Himalayas