Desktop Support Officer at Axiom Technologies

About this role

IT Skills and Experience
Handling Different PC Operating Systems ( Windows 7/8 and 10)
Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
Basic knowledge of SOE and group policies
Printer support
Good knowledge of MS Office tools installation & troubleshooting
Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.
Unboxing of devices and performing DOA (Dead on Arrival) process if needed.
Collection of device information (MAC address/ Model/ SN)
Connect devices to warehouse network
Physical installation of devices (installation of the tablet to a forklift, installation of the physical printer)
Configuration of the device including OS and application level (as per manual)
Function test for each device
Label print test from performance, quality, speed, and stability.
Device setup and configuration knowledge transfer
Support Go-Live Change environment from INT to PROD
Printer general test
IT Qualifications At least two of the following:
PC Laptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in the desktop area
Microsoft Office Specialist (MOS) Certification
Experience in a similar role 02 Years of relevant experience Originally posted on Himalayas