Debt Settlement Negotiations Manager at ClearOne Advantage
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About this role
Negotiations Manager
Job Description
Job Summary
A Negotiations Manager is responsible for leading and guiding a team of creditor negotiators. A Negotiations manager will work with their agents, and team to meet goal and production expectations.
Essential Duties &
Manage the daily activities/productivity of their team.
Develop and coach agents to meet and exceed daily expectations.
Conduct performance evaluations and inventory reviews with agents as needed.
Perform initial and on-going trainings as needed.
Assist with interviewing, hiring, and training within the department.
Monitor performance improvement plans and corrective actions by agent/team
Perform daily coaching, agent queue reviews, and agent call reviews as needed.
Regular reviewal and monitoring of agent/team adherence to all departmental KPI’s
Identify opportunities to initiate and improve department processes.
Performs other related duties as required.
Knowledge, Skills & Abilities (Minimum Requirements)
Strong leadership skills
Self -motivated
Detail-oriented
Extensive Creditor/Debt Settlement Knowledge
Excellent problem-solving skills
Knowledgeable in Microsoft Excel
Ability to learn and efficiently utilize various PC databases and software packages.
Strong problem solving and analytical skills
Demonstrates strong time management and organizational skills.
Ability to communicate effectively both verbally and in writing.
Education & Experience (Minimum Requirements)
Minimum 2 year education is preferred but not required.
Experience in managing client facing, frontline employees.
Originally posted on Himalayas