Customer Support Representative (On-Call, Afternoon/Evening Shift) at Moving Doors

About this role

We are looking for a Customer Support Representative (On-Call, Afternoon/Evening Shift) to support our guests and ensure a smooth experience throughout their stay. This is a fully remote and flexible, on-call position, offering the opportunity to work from anywhere, provided you have access to a reliable internet connection and a laptop. You will be assigned shifts on a case-by-case basis, depending on operational needs, with working hours between 17:30 and 23:30 Mon-Fri. The role is ideal for someone who enjoys helping people, is comfortable working independently and can respond effectively to guest needs during the evening hours. Please note: The position requires availability for an initial two-week training period, Monday to Friday, during our regular morning shift (09:00–17:30).
Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses.
Assess guest concerns, identify appropriate solutions, and manage cases through to resolution, balancing guest satisfaction with operational requirements and company policies.
Work closely with internal teams and external partners, as needed, to ensure issues are resolved efficiently and accurately.
Maintain a consistently high standard of service across all guest interactions, demonstrating empathy, composure, and sound judgment, particularly in high-pressure or sensitive situations.
Handle multiple requests simultaneously, prioritizing tasks effectively based on urgency, impact, and the overall guest experience.
Requirements
Excellent verbal and written communication skills, with strong interpersonal abilities in both Greek and English
Strong time management and organizational skills, with the ability to manage multiple priorities
Well-developed problem-solving and decision-making skills
Ability to perform effectively in a fast-paced, dynamic environment
High attention to detail and a genuine commitment to delivering exceptional guest service
Customer-focused mindset with a solid understanding of hospitality service standards
Experience in hospitality, guest relations, or other customer support roles is preferred
Proficient use of Google Workspace (G Suite) tools
Fluency in Greek and English is required; additional languages are a strong plus
Benefits Fully remote working arrangement, with the flexibility to work from anywhere. Flexible, on-call working arrangement during the shift 17.30-23.30 Originally posted on Himalayas