Customer Support Representative (India) at Timeleft
Job details
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About this role
⌘ Role Overview Timeleft is on a mission to fight loneliness by bringing strangers together through shared experiences — and making it feel like the most natural thing in the world. Customer Support isn't a back-office function here; it's the human voice of that mission. As a Customer Support Representative, you'll be the first point of contact for Timeleft users. Every interaction you have directly shapes whether someone feels welcomed, heard, and excited to come back. This is a freelance position with two available schedules, both located in India:
Wednesday to Sunday, 06:00 to 15:00 (including a one-hour break)
Wednesday to Sunday, 12:30 to 21:30 (including a one-hour break)
⌘ Key
Respond promptly to customer enquiries across email, chat, and social media with empathy and clarity
Tailor responses to each customer's individual context and tone
Manage a high volume of tickets efficiently, without letting quality slip
Flag recurring issues and critical bugs to the relevant internal teams
Contribute to the internal knowledge base and FAQ
Spot opportunities to simplify or automate support processes — and speak up about them
Triage and prioritise tickets based on urgency and impact
⌘ Skills & Competencies
Strong written communication skills and a natural sense of empathy
Ability to juggle multiple conversations while keeping accuracy high
Experience with support platforms such as Zendesk (or similar)
A proactive, problem-solving mindset — you don't wait to be told something's broken
Comfortable working independently in a remote, fast-paced environment
⌘ Required experience
Previous experience in customer support is required
Fluency in English is essential, with strong written communication skills being especially important.
⌘ Recruitment process
Preliminary questions - You will receive a short list of questions to answer. This step helps un evaluate your motivation and basic customer support background.
Introduction Call - A conversation with Customer Support Lead to introduce the company, the role, and learn more about you.
Case Study - Practical exercise to evaluate your skills.
Final Interview - A conversation with Head of CX to assess further your skills and culture fit with the team and the company.
Originally posted on Himalayas