Customer Success Manager at MicroSourcing

About this role

Discover your 100% YOU with MicroSourcing ! Position: Customer Success Manager Location: Harton Corporate Center, Parañaque City Work setup & shift: Day Shift | Work-from-Home Why join MicroSourcing ? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on Day 1 for you and one or more dependents, paid time off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As our founding Customer Success Manager in the Australian market, you'll be the face of Sadie to our Hotel partners—responsible for onboarding, supporting, and growing relationships across our customer base. This role blends hands-on implementation, day-to-day relationship management, and process development. You'll work closely with Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term customer happiness. What You Will Do Customer Onboarding & Implementation
Manage the end-to-end onboarding of new hotel partners
Set clear expectations, provide training, and ensure full system adoption
Collaborate with integration and support teams to deliver a fast, smooth go-live
Ongoing Relationship Management
Act as the main point of contact post-onboarding
Build trust and strong working relationships with hotel operators and managers
Monitor customer health and proactively address issues before they escalate
Voice of Customer & Feedback Loops
Proactively gather, track, and analyze customer feedback
Identify patterns, surface pain points, and advocate for customer needs internally
Collaborate with Product and Engineering to prioritize improvements based on feedback
Process Development & Internal Collaboration
Help document and improve scalable customer success playbooks
Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing
Develop new initiatives and support programs to improve retention and satisfaction
Retention & Growth
Ensure customers understand the full value of Sadie and how to use all relevant features
Identify upsell opportunities or new integrations that add value
Support expansion and referrals within multi-location groups
What You Need: Non-negotiables
Have 3+ years of experience in a customer success, account management, or hospitality tech role
Previous experience as a front desk hotelier or manager
Are highly organized, empathetic, and customer-obsessed
Love building relationships and solving problems
Have strong written and verbal communication skills
Are comfortable working in fast-moving environments with competing priorities
– About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing , equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%! For more information, visit https:// *Terms & conditions apply Originally posted on Himalayas