Customer Success Associate (PHILIPPINES Remote) at First Advantage

About this role

Customer Success Associate 📍 Location: Manila, Philippines 💼 Department: Client Operations Support (COPS) Are you passionate about delivering exceptional client experiences? Do you thrive in a fast-paced environment where attention to detail and proactive communication make all the difference? If so, we want YOU on our team! About the Role As a Customer Success Associate , you’ll be the primary point of contact for our clients, ensuring their needs are met with precision and care. You’ll manage case-related concerns, oversee service delivery, and maintain compliance with client-specific standards and SLAs. Your role is critical in building trust and driving client satisfaction. Why Join Us?
Be part of a dynamic, collaborative team that values client success.
Enjoy a normal office environment with flexible working hours.
Opportunity to grow your career in client operations and relationship management.
What You’ll Do
Serve as the go-to expert for client queries and case requirements.
Day to Day Client Interaction (Client Query Support)
Monitor and manage cases to ensure timely delivery aligned with SLAs.
Review documentation for accuracy and completeness.
Provide feedback to internal teams and proactively communicate with clients about delays or updates.
Management and ownership of the client SLA
Case governance resulting to achieving client SLA’s
Handle first-level client escalations and ensure smooth resolution.
Dispatch client reports with accuracy and professionalism.
What We’re Looking For

Education: Bachelor’s degree in business, Marketing, Commerce, or related fields.

Experience:
1–2 years in client-facing roles and experience in client management
Experience in client coordination, account support, operations support, or customer engagement
Comfortable handling multiple ongoing requests, not just one‑off tickets
Strong organization, follow‑up, and documentation skills
Clear written and verbal communication
Comfortable working with trackers, reports, and basic documentation



Skills:
Strong communication and interpersonal skills
Highly organized and detail-oriented
Proactive, customer-focused mindset
Ability to take initiative and work independently


Good Backgrounds for This Role This role is a strong fit if you’ve worked as:
Client operations or engagement associate
Account coordinator / account support
Administrative or operations support with external stakeholders
Customer support with ownership beyond ticket resolution
Important Note: The valid NBI Clearance is a required document during the interview process. Originally posted on Himalayas