Customer Experience Specialist (Part-Time Contract) at Sortly

About this role

About Sortly Sortly is a simple, visual inventory management solution used by thousands of small businesses and teams within large organizations. We’re profitable, remote-first, and growing, with teams across 4 countries. About the Engagement We’re looking for an experienced customer support contractor to help our CX team handle ticket volume during a major product rollout. You’ll resolve account, product, and technical tickets in HubSpot and route issues to the right team when needed. Scope of Work
Resolve customer tickets by email with accuracy, empathy, and timely responses.
Escalate bugs, feature requests, and account handoffs with complete details.
Flag outdated Help Center articles you come across.
Occasionally join a customer screenshare or call to troubleshoot.
What You Bring
2 years of email-based customer support experience, ideally with a SaaS product.
Clear, warm written communication.
Strong follow-through and comfort working independently.
Bonus: HubSpot or similar help desk experience, mobile app troubleshooting, or AI tools in support.
Contract Details
1099 independent contractor engagement through July 2027
Approximately 20 hours per week, Monday through Wednesday EST business hours
$30/hr - 40/hr
Originally posted on Himalayas