Customer Care Supervisor at T3 Services Group

About this role

Ready to take your career to the next level? Don’t let your future swirl down the drain, apply today and join the best in the business with T3 Services Group
The Good Stuff:

Medical, Dental, Vision & Pet Insurance
401(k) with 4% company match
PTO, Paid Holidays & Paid Wellness Time
Employee Discounts
Continuous Training and Career Development

About the Role:
The Customer Care Advocate is responsible for delivering a great customer experience while representing the T3 brand and culture at all times. This person serves as a liaison between customers and the company, helping resolve concerns, answer questions, and ensure every interaction is handled with professionalism and urgency.
This role will work closely with customers, managers, technicians, and vendors to identify trends, resolve issues, and improve the overall customer experience.
Job Duties:

Handle customer inquiries, account updates, and transactions accurately and in a timely manner
Respond to customers, vendors, managers, technicians, and third parties primarily by phone, with some email communication
Resolve customer concerns on the first call whenever possible
Deliver 5-star service while handling customer issues in a professional manner
Monitor and track 5-Star Reviews for weekly technician bonus programs
Maintain customer review reporting and respond to review comments
Create reports, identify trends, and provide updates to leadership
Monitor and update customer concerns in ServiceTitan Task Manager
Escalate unresolved customer or billing concerns when needed
Participate in company meetings and training opportunities
Recommend process improvements to help prevent future customer issues

What You Need:

High School Diploma or GED preferred
Minimum of 3 years of customer service experience
Experience in plumbing, HVAC, electrical, or home services is helpful but not required
Strong communication, problem-solving, and organizational skills
Comfortable working in a fast-paced environment and handling multiple priorities
Strong computer skills, especially with Microsoft Word and Excel
Ability to type at least 40 WPM accurately
Experience with MS Office, ServiceTitan, and Microsoft Teams is preferred
Experience creating reports or analyzing trends is a plus
Must be able to pass a background check


Salary: $20 – $22 / hour Originally posted on Himalayas