Customer Care Agent (English only/ night shift) at Gameloft

About this role

WHAT YOU WILL BE WORKING ON Main challenge We are hiring a Customer Care Agent to support players of Disney Dreamlight Valley and ensure high-quality, timely resolution of customer requests. This role plays an important part in delivering a positive player experience, maintaining player satisfaction, and ensuring excellent service quality. What it means on a daily basis
Handle customer requests via tickets, with potential phone support in English

Investigate and resolve issues using internal tools and knowledge bases
Track, document, and follow up on cases until full resolution
Escalate complex or technical cases to relevant teams when needed
Identify recurring issues and contribute to improving support processes and templates
What success will look like
Fast and accurate resolution of customer cases with a strong focus on quality
High level of customer satisfaction and service consistency
Effective workload management and strong prioritization skills
Active contribution to improving support workflows and reducing recurring issues
Who you would be working with You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players. Your recruitment journey
Recruiter interview
Test
Team interview with Hiring Manager and Language Speaker in English
Where this role can take you This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company. Qualifications WHAT YOU NEED TO SUCCEED

Fluent English (written and spoken) + Ukrainian proficiency

Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
Ability to manage workload, prioritize tasks, and work effectively under pressure
WHO YOU ARE
Strong communication, empathy, and customer-oriented mindset
Problem-solving skills with ownership and responsibility for outcomes
Calm, organized, and proactive approach in stressful situations
Ability to collaborate effectively within a team and adapt to changes
WHAT'S IN IT FOR YOU Benefits
Possibility to work remotely in a global product company with talented people
Competitive salary based on your experience and skills
21 days of paid vacation, 5 paid sick days, plus national holidays
Medical insurance and access to a psychologist
Parental leave support
Access to internal learning platform (courses, trainings, certifications)
Employee Referral Program with attractive bonuses
Full technical support and equipment provided
Working Schedule

During the probation period: Day shifts starting at 09:00 or 10:00, with 8 working hours and a 1-hour lunch break.

Night shift: 19:00 - 02:00
How to proceed Please apply with your CV in English. Qualified candidates will be invited to complete a test assessment as part of the selection process. Originally posted on Himalayas