Cloud Operations Engineer II at 11:11 Systems
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About this role
The Role:
11:11 is looking for an Operations EngineerL2 to help manage all aspects of 11:11’s . This position is responsible for the optimization, implementation and maintaining our organizations cloud-based systems. The Cloud Engineer will be involved with capacity planning, cluster provisioning, fleet management, alert monitoring, and escalations. This position will require an individual with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Cloud Operations.
:
Provide complete ownership and accountability of all assigned regarding 11:11’s .
Responsible for cluster provisioning, alert monitoring, and environmental management
Act as an 11:11 escalation engineer for customer problems including participation in engineering on-call rotation after hours.
Provide escalation support to Level I Cloud Operations Engineers
Manage (hosts, CPU/memory, etc.)
Develop, track, and report KPIs associated with cloud system capacity (CPU, memory, storage, etc.)
Provide accurate, timely and professional responses to escalated customer tickets from support. These actions ensure a good customer experience.
Follow 11:11 Systems best practices for management.
Deliver superior customer service while maintaining professional relationships.
Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy
Additional duties as assigned
Qualifications:
Bachelor’s degree in technical discipline or anequivalent years of work .
4+ years recent experience as a technical, hands-on, enterprise VMware administrator
VMware VCP or VCAP certified preferred.
Extensive knowledge and experience using VMware management tools (vCenter,vCloudDirector, VMware Configuration Manager, NSX) preferred.
Experience with backup and DR solutions such as Veeam and Zerto preferred.
Understanding of cloud-based infrastructure services, such as BaaS, IaaS andDRaaS.
Experience working with global data center environments.
Must be legally eligible to work in the United States without visa sponsorship.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Compensation and Benefits at 11:11 Systems
The base salary for this role ranges from $ 77,000 to $ 95,000. These ranges are informed by market data, internal equity, and qualifications required by job level. Actual pay is based on multiple factors, including skills, experience, certifications, and location. Individuals may also be eligible for variable incentives such as bonuses or sales commissions, which are also based on level and position within the organization. Additional company-sponsored benefits include, but are not limited to:
Comprehensive healthcare plan options
Retirement plan with company match
Life, other supplemental insurances
Paid time off and company holidays
New Parent Leave
Wellness programs
Originally posted on Himalayas