Client Success Manager at Health Hue Digital
Job details
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About this role
You'll own the clinic relationship once onboarding is done: the check-ins, the reporting, the escalations, and the renewal. The job is not account babysitting. Clinic owners are busy and direct, and they want to know whether the money is working. You'll be the person who tells them the truth, brings the numbers, and pulls in the right internal team when something needs fixing.
Own a book of clinic accounts from post-onboarding through renewal
Run regular reporting calls that a clinic owner finds genuinely useful
Spot risk early — quiet accounts, slipping results, unanswered leads — and act on it
Coordinate the internal teams that fix what you find
Drive adoption of the platform inside each clinic, including front-desk staff
Identify growth opportunities honestly, without selling something a clinic does not need
Requirements
3+ years in account management or client success, ideally at an agency or SaaS
Comfortable presenting performance numbers, including bad ones
Strong organisation across many accounts and commitments
Able to translate between clinic owners and technical teams
Calm under an unhappy client
Bonus
Medical spa, clinic, or healthcare practice experience
CRM administration experience
Experience training non-technical staff on new software
Apply on our site: Originally posted on Himalayas