Cartus Sr Consultant Domestic Relocation - US Remote at Anywhere Real Estate Inc.
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About this role
MAJOR DUTIES AND :
Supports Operations Manager in day-to-day business activities, including facilitating and participating in staff meetings and team huddles. Assist management team in staff recruitment, selection, training, coaching, mentoring and performance management of the consultants.
Perform file audits
Reinforce team compliance with Cartus corporate policies, programs, and standards.
Act as a resource for service escalations, problem resolution and process and procedural updates/changes.
Lead team by modeling exceptional customer service and driving Top Block initiatives.
Serve as consultant role model to develop team effectiveness to meet targeted metric goals through sharing of best practices and offering supportive, constructive and just-in-time feedback.
Maintain and enhance collaborative partnerships with Cartus internal departments and external suppliers to meet client specific goals and expectations.
Communicate policy exception trending and efficiency suggestions to management to share with client.
Participate in special projects as needed, including client presentations and conducting chairside demonstrations for clients on Cartus systems and processes
CRITICAL DIMENSIONS/SELECTION CRITERIA:
Customer advocacy and superior customer service skills
Clear, concise grammatically correct communication skills (written and verbal)
Strategic thinker - sound judgment and decision making skills
Interpersonal/Influencing skills
Detail oriented; ability to multitask
Ability to work in a team environment
Provide feedback to manager on consultant performance and observed team behaviors
Cultural Awareness
Innovative and resourceful
Flexibility
Manage stress and pressure
Ability to plan and organize
QUALIFICATIONS/SELECTION CRITERIA:
Minimum 2 years Domestic II relocation experience required/ Homesale Experience required
Bachelor degree or 3 years experience in the customer service required
Mobility/relocation industry required
Demonstrated leadership skills required
Computer proficiency required
Originally posted on Himalayas