Business Process & Systems Analyst at Smart Tech Contracting

About this role

Smart Tech Contracting delivers turnkey BAS & EPMS solutions for mission-critical colocation and hyperscale data centers operating at national program scale. As a Master Systems Integrator (MSI), we unify controls construction (DDC, PLC, SCADA) with software engineering, optimized graphics / UI standards, and program-level governance.
Complex integrations are delivered cleanly, consistently, and fast. Our teams thrive in high-stakes environments where quality control and uptime matters, schedules are compressed, and coordination is everything.
Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.

Position Title: Business Process & Systems Analyst
Position Location: Remote
JOB SUMMARY
The Business Process & Systems Analyst improves how work gets done across Smart Tech by simplifying processes, automating workflows, and optimizing business systems. This role partners across departments to develop practical, standardized solutions and enable employees to use them effectively.
ESSENTIAL FUNCTIONS
Process & Workflow Design (35%)

Partner with departments to understand business needs, pain points, and opportunities for improvement
Document current-state processes and design efficient, standardized future-state workflows
Identify bottlenecks, manual work, duplicate efforts, and unclear ownership
Translate business needs into clear process, workflow, and system requirements
Develop process documentation and continuously evaluate workflows for improvement

Business Systems Ownership (25%)

Own and serve as the internal expert for Smartsheet, PowerBI and assigned business systems
Establish standards for system structure, permissions, templates, automation, and ownership
Partner with departments to select and implement the right system solutions for their needs
Maintain, troubleshoot, and improve business systems to ensure they are scalable, reliable, and well documented

Automation (20%)

Identify opportunities to simplify and automate manual or repetitive processes
Design, build, test, and maintain automations using Smartsheet, Power Automate and other approved tools
Automate workflows, approvals, notifications, data movement, and reporting to improve efficiency and consistency
Partner with IT on complex integrations and troubleshoot automations to ensure reliable, sustainable solutions

Enablement (20%)

Create and deliver training, coaching, and resources to help employees effectively use business systems and workflows
Create templates, standards, and user-friendly guidance that support consistent, independent use
Support process and system rollouts through training, testing, communication, and adoption
Gather feedback and continuously improve training, workflows, and system usability

PHYSICAL DEMANDS
The following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is

Frequently required to remain in a stationary position
Frequently moving through office, commercial, and jobsite environments
On occasion may move equipment weighing up to 50 pounds

TRAVEL / RELOCATION REQUIREMENTS

Up to 10%, which may include travel to any or all 50 US states
Must be located near a major US airport
A valid form of identification acceptable for domestic air travel is required for travel associated with this position
Travel may involve transportation by car or plane depending on the destination and nature of the business need
Travel is defined as physically leaving home on behalf of business activities, including client sites, meetings, business development activities, errands on behalf of the business, and industry conferences

POSITION REQUIREMENTS

Experience with business process analysis, process mapping, requirements gathering, workflow design, or continuous improvement
Ability to analyze a business problem before selecting or building a technology solution
Ability to translate business requirements into clear process designs, system configurations, automation requirements, and documentation
Strong facilitation, problem-solving, organizational, and analytical skills
Ability to create clear process maps, SOPs, job aids, training materials, and user documentation
Ability to train and coach users with different levels of technical proficiency
Experience supporting system rollouts, testing, adoption, and change management across multiple departments
Strong written and verbal communication skills with a service-oriented, collaborative approach
Ability to work independently while partnering effectively with department leaders, process owners, Organizational Excellence, and IT

EDUCATION / EXPERIENCE REQUIREMENTS
Required

Associate's or Bachelor's degree in Business, Operations, Information Systems, Organizational Development, Process Improvement, or a related field, or equivalent practical experience
3 to 5 years of experience in business analysis, business systems, process improvement, operations enablement, workflow design, or a similar role
Hands-on experience designing and improving cross-functional business processes
Hands-on experience with Smartsheet or a similar work management platform, including sheets, forms, reports, dashboards, and workflow automation
Experience with Microsoft PowerBI and SQL based servers
Experience with Microsoft Power Automate or a similar workflow automation platform
Experience with Microsoft SharePoint and M365 environment
Demonstrated experience documenting requirements, workflows, processes, and end-user guidance

Preferred

Experience in construction, engineering, technology integration, or another project-driven industry
Experience facilitating process-improvement workshops and supporting organizational change
Exposure to PMO/BMO environments, operational governance, Lean, Six Sigma, or similar continuous-improvement methods
Relevant credentials such as Smartsheet certification, Microsoft Power Platform Fundamentals, Certified Business Analysis Professional (CBAP), or Lean Six Sigma

BENEFITS
Smart Tech Contracting offers a very competitive benefits package; highlights include

Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
Dental and vision plans
Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
401k with company match and self-directed brokerage account option
PTO including additional paid time off during the last week of the year
Company paid life insurance coverage for employees and their eligible dependents
Short and long-term disability, AD&D coverage
Professional development opportunities, tuition reimbursement and professional licensing assistance
Paid parental leave after one year of employment

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is STC's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.
Smart Tech Contracting is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce.
Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!
NOTICE TO THIRD PARTY AGENCIES:
STC does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to STC in the absence of a signed Service Agreement where STC has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of STC and STC will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
Originally posted on Himalayas