Bilingual Front Desk Receptionist - Facial Plastic Surgery at Staffing for Doctors

About this role

We are seeking a warm, organized, and professional Bilingual Front Desk Receptionist to support our client's Facial Plastic Surgery and ENT (Otolaryngology) practice in Southern California. The ideal candidate has hands-on front-desk experience in a U.S. medical practice, communicates confidently in English and Spanish, and is comfortable managing a busy phone line, patient scheduling, insurance eligibility checks, and front-office administration with accuracy and excellent patient care. This is a dedicated, full-time placement: you will work directly with one practice as an extension of its front-office team. Key :
Answer inbound patient calls in English and Spanish, addressing questions about appointments, procedures, office policies, and general inquiries.
Make outbound calls for appointment confirmations, reminders, rescheduling, and patient follow-ups.
Schedule, reschedule, and cancel patient appointments for consultations, procedures, and follow-up visits, keeping the provider's calendar accurate and organized.
Coordinate new patient consultations for both cosmetic and ENT services, ensuring patients have the information they need before their visit.
Verify patient insurance eligibility and benefits for ENT visits and update coverage information in the system.
Enter and update patient demographics, insurance details, and appointment information in Office Ally.
Take accurate messages and route clinical questions to the provider or appropriate staff member.
Manage voicemails, emails, and general front-office administrative tasks using Google Workspace.
Handle all patient information with discretion and in full compliance with HIPAA.
Requirements Must Have:
Minimum of 1 year of front-desk or medical receptionist experience in a U.S. healthcare practice.
Bilingual in English and Spanish with excellent written and verbal communication skills. Fluent, natural spoken English with a clear, professional phone presence is required (American accent preferred).
Strong experience handling inbound and outbound patient calls and appointment scheduling.
Experience verifying patient insurance eligibility.
Hands-on experience with at least one EMR/practice management system.
Solid understanding of HIPAA and patient confidentiality.
Strong organizational skills, attention to detail, and the ability to work independently.
Private, quiet home office with a reliable computer, high-speed internet, backup internet and power, and a noise-canceling headset.
Nice to Have: • Office Ally experience.
Experience in plastic surgery, ENT/otolaryngology, aesthetics, med spa, or dermatology practices.
Previous experience as a Virtual Medical Assistant or Virtual Receptionist.
Please note that this is a full-time contractor position (40 hours per week) with a pay rate of $6 - $7.5 per hour depending on skillset and experience. The schedule is Monday through Friday, 8:00 AM–5:00 PM PST (10:00 AM–7:00 PM Central America time / 11:00 AM–8:00 PM Colombia and Ecuador time). HIPAA training is required for all placements. Originally posted on Himalayas