Associate -Cards Operations at Mashreq

About this role

Manage day-to-day chargeback processes, timely resolution of cases, initiation of appropriate reason code for successful chargeback, representing cases of merchants with appropriate supporting documents, follow up with merchants for documentation and successfully defending the merchants from chargeback thru pro-active alerts and effective training.
Perform all level recon of funds position, balancing and reconciliation and corrective action on daily basis
Preparation and submission of accurate and timely postings of entries to respective GLs, analyze disputes, reversals, knocking off, exceptions and alert stakeholders on timely basis, with/on pendency or variations
Design chargeback reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions; develop, recommend and implement policies and procedures related to internal and external financial reporting, monitoring and analysis, merchant training etc.
Examine accounting systems and operations to ensure assigned activities are carried out in accordance with established policies and objectives; identify and implement revisions in accounting procedures or systems to increase efficiency of workflow, to reduce time and cost of accounting functions in order to increase card business revenue.
Develop processes and controls to reconcile chargeback accounts, recoveries, charges and publishing of monthly MI on the effectiveness of chargeback process.
Timely and quality response to merchant queries/complaints/service requests
Monitor daily rejects and processing within settlement time frame to ensure no financial loss
Ensuring compliance with the bank’s internal control and compliance requirements, card schemes compliances, regional switch regulations.
Ensure that Bank’s Compliance and Regulatory procedures are followed. Ensure all functions are performed with zero errors and within expected TATs
Originally posted on Himalayas