Application Customer Support Analyst - 26411 at Enverus

About this role

Why YOU want this position At Enverus , we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the most trustedenergy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy. The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds. Are you ready to help power the global quality of life? Join Enverus , and be a part of creating a brighter, more sustainable tomorrow. As Analyst at Enverus , you will play a crucial rolein ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications.You willbe responsible , diagnosing, and resolvingour userissues, and will have the opportunity to work oncutting-edge Enverus software products. commitment to customer experience will be essential to our success.
Performance Objectives


Providefront-line support for our software applications via phone, email,or organization-level agreements.
Diagnose and troubleshoot software application issues, working closely with users to resolve problems efficiently and effectively.
Maintain organized records of customer requests, ensuring all relevant information is documented accurately.
Regular and predictable attendance include rotating holiday support.
Educate customersto help them gain value from our suite of products.
Build rapport with our customers and drive high customer satisfaction.
Maintain product and technical knowledge to providequality support.
and Enverus processesand procedures.
Is team productivityand personal contributions.
Collaborate with team team discussions.
Ensure cases flow effectively to neighboring departments within Enverus .
, thoroughly ,-up questions and next steps.
Deliver client feedback to appropriate teams, includingall contexts,to adequately highlightvalue-addtothe product.
Provide updates issues that have yet to be resolved.

Competitive Candidate Profile

2+years of experiencein application support rolesor similar client-facing roles.
Bachelor's Degree,Industry experience, oranindustry degreeisa plus.
Strong interpersonal ,listening,curiosity, andfriendliness.
Self-disciplined, resourceful,proactive,and productive.
Excellent written and verbal communication in English
Leverages technical expertise to andresolve client inquiries.
Proven ability totake results.
Anticipates follow-up questions and concerns and addresses them proactively.
Canmanage focusing on one task while keeping track of others.
Proficient in conflict resolution.
Thrives environmentand contributes to group discussions.
Demonstrates resilience through a positive approach to change and challenges.
High level of self-awareness and self-regulation.



DAY-TO-DAY ACTIVITIES

Answer client callsand proactively call clients for troubleshooting
Respond to emailand .
Troubleshoot technical issues.
Manage open cases.
Review and update escalated issues.
Collaborate with team membersvia chat rooms, emails,andphone calls.
Help customers login, with general application navigation, and withproduct training.
updates.

Originally posted on Himalayas