Job detail for Junior Human Resources Assistant - Exclusive Position for People with Disabilities

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards—including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity and affirmative action employer.

Job Description

Mission of the role

Provide support to employees on topics related to Personnel Department/Human Resources, ensuring clear guidance, compliance with internal procedures, and proper routing of requests, contributing to a positive employee experience.

**Main **

• Provide support to employees through available channels, clarifying questions related to HR processes, policies, and services;
• Receive, register, track, and resolve tickets, respecting established procedures and deadlines;
• Execute operational and administrative activities related to HR processes;
• Guide employees on benefits, payroll, vacations, admissions, terminations, transfers, and other topics, according to the area's scope;
• Perform queries and updates of information in HR systems;
• Verify data and documents necessary for the service and processing of requests;
• Direct more complex or out-of-scope demands to the responsible areas, ensuring correct routing;
• Track pending tickets and perform follow-up with involved areas when necessary;
• Support the identification of recurring questions and opportunities for improvement in processes and guidance materials;
• Maintain records and information updated, following internal procedures and ensuring the confidentiality of information.

Level of operation – Assistant

Predominantly operational role, following previously established processes, policies, and guidelines. Has autonomy to handle low-complexity demands and relies on support from leadership or more experienced professionals for situations that require analysis, exceptions, or decision-making.

Qualifications

• Technical/Higher education in progress or completed in Administration, Human Resources, or related fields.
• Intermediate Office package.
• Basic knowledge of main HR processes is desirable.
• We are looking for a person with good oral and written communication, organization, attention to detail, sense of priority, ability to work with simultaneous demands, collaborative attitude, and focus on the employee experience.

Additional Information

This is a position exclusively for people with disabilities (PcD). As part of our commitment to inclusion and equal opportunity, here at Serasa we have several initiatives, such as: sign language interpreters, assistive technologies, sunflower lanyard (hidden disabilities), among other actions. At Serasa Experian, we have the Aspire group, which aims to build an accessible environment with fair opportunities for professionals with disabilities.

Come be part of this transformation!

If you do not identify with this group, we invite you to explore other opportunities on our careers page. We have several vacancies that may connect with your profile and interests.

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